Plumbing Technician

Larson Air Conditioning•Scottsdale, AZ

5d•Onsite

About The Position

Larson Air is hiring a full-time Plumbing Service Technician for its Plumbing Division in Phoenix, Arizona. Reporting to the Plumbing Manager, the technician diagnoses, repairs, maintains, and installs residential plumbing systems while following company service processes, standards, applicable codes, and manufacturer specifications. The role emphasizes professional customer service, honest recommendations, quality workmanship, customer trust, and a five-star experience on every call. The technician evaluates customers’ plumbing concerns, explains findings, presents appropriate repair and replacement options, obtains approval before beginning work, completes and tests approved work, and reviews the results with customers. Daily operations include following dispatch procedures, communicating arrival estimates and job updates, maintaining accurate ServiceTitan records, and keeping the assigned service vehicle clean, stocked, organized, and maintained. The technician is also expected to meet established productivity and performance standards, participate in training and coaching, follow safety requirements, and demonstrate Larson Air’s core values.

Requirements

Working knowledge of plumbing systems, fixtures, water heaters, and troubleshooting techniques.
Ability to diagnose plumbing problems and communicate solutions effectively.
Valid driver’s license and ability to meet company vehicle-insurance requirements.
Ability to meet applicable Arizona plumbing licensing and regulatory requirements.
Strong communication and customer service skills.
Ability to use mobile devices, ServiceTitan, and other company technology.
Ability to work independently and manage time effectively.
Willingness to participate in ongoing training and coaching.
Ability to perform the essential physical duties of the position, with or without reasonable accommodation.
Ability to safely operate plumbing tools, equipment, and company vehicles; follow OSHA requirements and company safety procedures; and properly use personal protective equipment.
Reliable attendance and punctuality, professional communication, and a positive, team-oriented attitude.

Nice To Haves

Previous residential plumbing service experience is preferred.

Responsibilities

Diagnose, repair, maintain, inspect, and install residential plumbing systems, fixtures, and equipment.
Service tank and tankless water heaters and diagnose and repair water supply, drain, waste, and vent systems.
Identify plumbing concerns and recommend appropriate repair or replacement solutions in accordance with plumbing codes, manufacturer specifications, and company standards.
Follow the Larson Air/Nexstar customer service process: greet customers, evaluate concerns, communicate findings, present options, obtain approval, perform approved work, and review completed work.
Use company-approved pricing and explain available solutions clearly, enabling customers to make informed decisions without pressure.
Document customer approvals, job notes, photographs, estimates, invoices, and other required information in ServiceTitan.
Protect customers’ homes, maintain a clean workspace, test completed work, and strive to complete repairs correctly on the initial visit while minimizing callbacks.
Provide customers with maintenance recommendations and information about available maintenance programs; request five-star reviews from satisfied customers.
Meet company-established closing percentage, average ticket, productivity, revenue, customer satisfaction, and operational performance expectations.
Report to work on time and prepared; follow dispatch procedures and communicate throughout the workday, including arrival estimates, delays, additional work, and customer concerns.
Ask customers about gate codes, parking instructions, and access requirements, and confirm that the service vehicle is parked acceptably.
Wear the required uniform, maintain a professional appearance, and use shoe covers and appropriate floor protection in customers’ homes.
Keep the assigned service vehicle clean, stocked, organized, and maintained.
Follow company safety procedures and operating policies, attend required meetings, training sessions, and company events, and participate in ongoing technical development and coaching.
Safely operate plumbing tools, equipment, and company vehicles; use personal protective equipment and follow OSHA requirements and company safety procedures.
Immediately report accidents, injuries, property damage, and unsafe conditions.
Follow directions from the Plumbing Manager and company leadership, complete assigned work on time, communicate professionally, protect company property, and represent Larson Air positively.
Demonstrate Larson Air’s core values through integrity, accountability, continuous improvement, positive leadership, and care for customers, coworkers, and homes.