Plumbing Service Manager
Radiant Plumbing and Air Conditioning•Austin, TX
•$90,000 - $110,000•Onsite
About The Position
Radiant Plumbing & Air Conditioning is seeking an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and ensure strong weekend operations. This role is hands-on, people-focused, and performance-driven, with a primary focus on supporting plumbers, coaching performance, and ensuring customers receive consistent 5-star service. The ideal candidate has prior experience leading plumbing technicians, knows how to coach for results, and enjoys being visible and involved in a growing team.
Requirements
- High school diploma or equivalent (required)
- Proficient with mobile devices
- Strong working knowledge of ServiceTitan (or similar service software)
- Comfortable using Microsoft Office applications
- Plumbing license appropriate to role (Journeyman or higher preferred)
- Valid, clean driver’s license
Responsibilities
- Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, providing individualized coaching
- Partner closely with Dispatch to ensure the right plumber is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
- Represent, train, and reinforce the Radiant brand and customer experience at all times
- Understand, enforce, and optimize ServiceTitan processes
- Collaborate with leadership to develop motivation and incentive programs aligned with company goals
- Create, reinforce, and enforce truck restock and inventory standards
- Enforce quality workmanship across the plumbing service team
- Oversee technician technical assessments and checklist completion
- Lead safety meetings and promote a safe work environment
- Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed
Benefits
- $90,000–$110,000 base salary
- 10% performance bonus
- Separate weekend bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
