Plumbing Service Manager

Michael & Son Services Inc.•Richmond, VA

6d•$80•Onsite

About The Position

We're looking for an Experienced Plumbing Service Manager. The right candidate will have experience in managing team members, including technicians and sales consultants, to ensure team objectives and sales goals are being carried out. This role requires the ability and willingness to learn industry standards and practices, including product details and company services offered. The manager will offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching the team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally. This position will also assist with or perform administrative tasks, develop a working knowledge of industry regulations, restrictions, and laws, and ensure the service department adheres to all regulations. The role involves resolving escalated customer issues by developing and maintaining a great relationship with customers, monitoring department issues and client complaints to define patterns and work to lessen those recurring issues, and regularly auditing work being done and customer service provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly. The manager will oversee team members performing inspections, preparing reports, and doing repairs; if necessary, they will carry out these job duties personally to ensure the highest quality of work. A key responsibility is to successfully read and manage P&L Statements. The candidate must be able to pass a drug screen and criminal background check.

Requirements

Has the ability and willingness to learn the industry standards and practices, including product details and company services offered
Must be able to pass a drug screen and criminal background check

Nice To Haves

Experienced Plumbing Service Manager

Responsibilities

Effectively manages team members, including technicians and sales consultants, to ensure team objectives and sales goals are being carried out
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Resolves escalated customer issues by developing and maintaining a great relationship with customers
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
Successfully read and manage P& L Statements