Plumbing Service Manager

Radiant Plumbing and Air Conditioning•Austin, TX

2d•Onsite

About The Position

Radiant Plumbing & Air Conditioning Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—apply today and join the best in the business! If you’re a servant leader looking for your employer home, apply today! Compensation $90,000–$110,000 base salary , plus a 10% performance bonus and separate weekend bonus opportunities About the Role We’re looking for an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You’ll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service. If you’ve led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.

Requirements

High school diploma or equivalent (required)
Proficient with mobile devices
Strong working knowledge of ServiceTitan (or similar service software)
Comfortable using Microsoft Office applications
Plumbing license appropriate to role (Journeyman or higher preferred)
Valid, clean driver’s license

Responsibilities

Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
Maintain consistent involvement in company-sponsored and team-building activities
Track technician performance and customer interactions, providing individualized coaching
Partner closely with Dispatch to ensure the right plumber is assigned to the right job
Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
Represent, train, and reinforce the Radiant brand and customer experience at all times
Understand, enforce, and optimize ServiceTitan processes
Collaborate with leadership to develop motivation and incentive programs aligned with company goals
Create, reinforce, and enforce truck restock and inventory standards
Enforce quality workmanship across the plumbing service team
Oversee technician technical assessments and checklist completion
Lead safety meetings and promote a safe work environment
Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed