Plumbing Service Manager

1-Tom-Plumber Johnstown•Johnstown, PA

1d•Onsite

About The Position

At 1-Tom-Plumber, we understand that many businesses struggle to maintain a consistent, high-quality customer experience, resulting in unhappy clients and an uninspired team. We believe in creating a supportive work environment that fosters growth, innovation, and a customer-first approach. We’re seeking a dedicated individual with excellent communication skills and the ability to multitask in a fast-paced environment, who shares our values and passion for service excellence. Join the 1-Tom-Plumber team and become a vital part of our mission to create remarkable customer experiences! Together, we can transform the plumbing industry by prioritizing service excellence, fostering a supportive work environment, and maintaining a strong customer-centric approach. This position offers a competitive salary and a dynamic work environment. If you possess the required skills and are passionate about delivering exceptional service in the plumbing customer service industry, we invite you to apply for the Service Manager position.

Requirements

Excellent communication skills
Ability to multitask in a fast-paced environment
Passion for service excellence
Relevant experience and performance

Responsibilities

Manage and lead a team of service technicians
Provide exceptional customer service by addressing inquiries and concerns promptly
Oversee service scheduling, ensuring efficient workflow and time management
Uphold company policies and procedures to maintain a safe and organized work environment