Plumbing Sales Estimator

Hoffmann Brothers•Earth City, MO

About The Position

Hoffmann Brothers is seeking a motivated, results-driven Plumbing Sales Estimator to promote and sell plumbing products and services to new and existing customers. The role uses knowledge of plumbing systems and strong interpersonal skills to build customer relationships and drive sales growth. The estimator listens to customer needs, assesses them, and develops suitable solutions and accurate proposals that can be transferred to fulfillment and service teams. They support customers throughout the buying process, communicate clearly about work being done in their homes or businesses, and coordinate with service, customer experience, and dispatch teams. The position also involves learning applicable city requirements, permits, and regulations; documenting detailed job notes; maintaining clean and organized workspaces and a company vehicle; and promoting safe work practices. Hoffmann Brothers describes opportunities for career growth, free trade training programs, and leadership development.

Requirements

Proven sales experience.
Superior customer service and problem-solving skills.
General knowledge of safe working practices and applicable federal and state OSHA requirements.
Ability to sit, stand, walk, kneel, squat, stoop, handle controls, hear, and talk as required by the job.
Ability to reach with hands and arms, climb ladders, and work in hot and cold environments and small crawl spaces.
Ability to regularly lift and/or move 50 pounds or more.
Close vision and ability to adjust focus.
Ability to work outdoors throughout the seasons and adapt to continual interruptions and changing priorities.
Effective, consistent, and constant communication with customers, vendors, coworkers, and others.

Nice To Haves

Familiarity with plumbing systems, products, and services.
Previous residential sales experience is strongly desired.

Responsibilities

Listen to customers, assess their needs, and create solutions that meet their needs and wants.
Create accurate, complete proposals that can be transferred to fulfillment and service teams.
Build customer rapport and support customers through the buying process.
Learn and understand city requirements, permits, and regulations.
Partner with service and customer experience teams to support overall success.
Communicate clearly and confidently with customers throughout the service experience, adjusting communication to provide the best customer experience.
Create detailed job notes in customer accounts for future reference.
Share knowledge and experiences with coworkers and participate in learning and teaching interactions.
Recommend process improvements to the manager to improve efficiency and effectiveness.
Communicate frequently with dispatchers about job status for scheduling.
Maintain a clean and organized workspace at customer properties and in the company vehicle.
Work safely and help ensure coworkers work safely.