Plumbing Operations Manager
Benjamin Franklin Plumbing•Charlotte, NC
•Onsite
About The Position
We are seeking an energetic and strategic Plumbing Operations Manager to lead and optimize our plumbing services division. In this vital role, you will oversee day-to-day operations, drive business growth, and ensure exceptional service delivery. Your leadership will inspire teams, streamline processes, and develop innovative strategies to maximize profitability and customer satisfaction. This position offers an exciting opportunity to shape the future of our plumbing operations while fostering a dynamic, results-driven environment.
Requirements
- Strong technical plumbing knowledge with hands-on field experience
- Proven ability to lead, motivate, and develop a team
- Advanced communication skills — both verbal and written — with technicians, customers, and leadership
- Sales-minded approach with the ability to coach teams on service recommendations and customer education
- Strong organizational and problem-solving skills
- Passion for training, growing, and retaining high-performing employees
Nice To Haves
- North Carolina State Plumbing License preferred (not required)
Responsibilities
- Lead and manage the plumbing department to ensure efficient operations, high-quality workmanship, and strong customer satisfaction
- Drive revenue growth by bolstering sales performance, improving service opportunities, and supporting technicians in closing work
- Provide ongoing training, coaching, and mentorship to develop technicians’ technical skills, communication, and professionalism
- Act as a technical resource for troubleshooting, diagnostics, and complex plumbing situations
- Improve team support systems, workflows, and scheduling to maximize productivity and response times
- Ensure compliance with safety standards, company policies, and local plumbing codes
- Foster a positive team culture focused on accountability, growth, and customer-first service
- Collaborate with leadership on performance metrics, staffing needs, and continuous improvement initiatives
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Maintained service vehicle
- Medical, vision, dental, short and long term disability insurances, life/critical illness/accident insurance
- Employee assistance program
- Employee discount
- Paid holidays
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
