Plumbing Manager
About The Position
George Brazil Plumbing & Electrical, an employee-owned company with over 70 years of service to Arizona homeowners, is seeking a Plumbing Manager. This leadership role is crucial for guiding, coaching, and developing a team of residential service and repair plumbing technicians. The manager will ensure customers receive professional, high-quality service by overseeing performance management, technical training, and field support, upholding company standards on all service calls. This is a hands-on position requiring field presence, coaching, and accountability.
Requirements
- 5+ years residential plumbing service and repair experience
- Proven ability to lead and develop technicians
- Strong communication and organizational skills
- Ability to analyze performance metrics and drive improvement
- Proficiency in Microsoft Office (Excel and Word)
- Comfortable using email and digital communication tools
- Strong office and administrative skills
Nice To Haves
- Previous management experience
- Experience with ServiceTitan or similar software
- Experience in KPI tracking and reporting
- Background in training and development
- Familiarity with structured service systems
Responsibilities
- Lead, coach, and develop a team of plumbing technicians
- Conduct regular one-on-one meetings focused on performance and growth
- Track and manage key performance indicators: Revenue, Conversion rate, Average ticket, Efficiency, Callbacks and warranties
- Ride along with technicians to reinforce service standards and provide coaching
- Perform jobsite visits to ensure quality, safety, and customer satisfaction
- Support technicians in the field with technical guidance
- Assist in onboarding and training new plumbers
- Facilitate weekly technical and sales training
- Set and maintain daily, monthly, and annual department goals
- Ensure adherence to company service systems and standards
- Participate in daily team meetings
- Review performance metrics and provide clear feedback during technician one-on-ones
- Establish S.M.A.R.T. goals with technicians
- Build strong professional relationships with team and leadership
- Observe execution of the service system during ride-alongs
- Provide real-time coaching and feedback during ride-alongs
- Improve customer experience and communication during ride-alongs
- Ensure cleanliness, PPE, and professionalism during jobsite visits
- Verify quality workmanship during jobsite visits
- Confirm customer satisfaction during jobsite visits
Benefits
- Pay/Benefits Package $100K + a year
- Performance-based incentives
- Employee-Owned ESOP company
- Medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) plan
- Ongoing training and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
