Plumbing Manager
About The Position
Larson Air Conditioning is expanding and launching a Plumbing Division from scratch. They are looking for a Plumbing Manager who is ready to take ownership, build a team, and create a high-performance service department from day one. This is a builder's role, not a maintenance role, focused on recruiting, hiring, developing top-tier plumbing technicians, and driving results in revenue targets, conversion rates, and average tickets, while minimizing callbacks and protecting the customer experience. The role involves leading from the front, coaching in real time, reinforcing standards, holding the team accountable, and inspiring them to win. Collaboration with dispatch and CSR teams is crucial for optimizing technician deployment. The manager will run weekly one-on-ones, lead service meetings, and build training plans to enhance technical and customer service skills. The position requires acting like an owner, building trust through expertise, and prioritizing the customer.
Requirements
- 10+ years of residential plumbing service & repair experience
- 5+ years of management and leadership experience
- Proven ability to recruit, train, and develop technicians
- Strong understanding of service KPIs (revenue, conversion, average ticket, callbacks)
- Experience conducting ride-alongs, coaching, and performance management
- High level of accountability, discipline, and ownership
- Strong communication, leadership, and organizational skills
- Ability to influence, motivate, and build a winning culture
- Tech-savvy with strong computer proficiency
- 3+ years experience using ServiceTitan
- Growth mindset with a commitment to continuous improvement
Responsibilities
- Build and scale the plumbing service department from the ground up
- Recruit, hire, onboard, and train high-performing technicians
- Drive performance through KPIs, coaching, and accountability
- Conduct ride-alongs to reinforce standards and develop technicians
- Lead weekly one-on-ones and service meetings
- Collaborate with dispatch and CSR teams to optimize scheduling and efficiency
- Provide technical support and field guidance
- Develop and implement training programs
- Monitor and improve conversion rates, average tickets, and callback rates
- Foster a positive, high-performance culture
Benefits
- Base Salary: $100,000+
- Performance Bonuses: Based on revenue growth, team performance, and KPIs
- Growth Opportunity: Build and lead an entire division
- Long-Term Upside: Key leadership role in a scaling company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
