Plumbing Manager

Done Plumbing, Heating, Cooling & Electrical•Denver, CO

3d•Onsite

About The Position

Plumbing, Heating, Cooling, & Electrical is seeking a Plumbing Service Manager to lead their plumbing department. This is a new leadership role created due to company growth, offering the opportunity to significantly impact the future of the department. The manager will lead a team of approximately 9-12 plumbers and will be responsible for customer service, sales performance, technician development, and operational excellence. The ideal candidate is skilled in motivating teams, holding individuals accountable, and driving results.

Requirements

High School Diploma or GED required
5+ years of experience in the home services industry is required
Prior residential plumbing experience is required
Prior experience as a Plumbing Service Technician is required
2+ years of leadership or management experience is required
Strong ServiceTitan experience, including admin portal knowledge, is strongly preferred
Strong Microsoft Office skills, especially Excel
Ability to type at least 40 WPM
Strong communication, leadership, coaching, and problem-solving skills
Ability to stay organized, adapt quickly, and perform well under pressure
Passion for developing people and building a strong team culture
Willingness to participate in an on-call rotation for leadership support

Nice To Haves

Experience leading residential plumbing teams is strongly preferred
Colorado plumbing license preferred
Nexstar Service System experience preferred

Responsibilities

Lead, coach, and develop a high-performing plumbing team through 1:1s, ride-alongs, scorecards, and training
Run morning huddles and stay involved with the dispatch board throughout the day to maximize revenue, productivity, warranty completion, and customer satisfaction
Hold technicians accountable to KPIs, sales performance, quality standards, and customer experience expectations
Hire top talent and build a strong bench for future growth
Partner with dispatch leaders to improve scheduling and ensure the right technician is assigned to the right job
Oversee plumbing supervisors and trainers to ensure focus on onboarding, quality control, ride-alongs, and technician development
Lead weekly department meetings focused on technical skills, safety, customer service, and sales
Review pricing, product mix, and P&L performance to identify profit opportunities
Work closely with leadership on price book updates, incentive programs, and department goals
Oversee customer issue resolution, including site visits, escalations, warranty concerns, and follow-up
Ensure ServiceTitan processes are followed consistently throughout the department
Represent the plumbing department with other leaders across the business
Participate in company events and help create a winning culture