Plumbing Manager

Cool Willy's•Tucson, AZ

10d•$80,000 - $110,000•Onsite

About The Position

Cool Willy’s is looking for a strong, organized, and results-driven Plumbing Manager to lead and develop our growing plumbing department. This is a leadership position focused on organizing and growing a service department, developing people, improving processes, and driving business performance. The ideal candidate will bring structure, develop employees, implement processes, improve communication, drive accountability, and help the team consistently execute at a high level. Knowledge of the plumbing industry is strongly preferred, and hands-on plumbing experience is a plus.

Requirements

Proven experience leading and developing teams.
Strong operational leadership and organizational skills.
Experience creating processes, improving workflows, and bringing structure to a growing department.
Strong sales leadership, coaching, or revenue-driving experience.
Ability to hold employees accountable while maintaining a positive and engaging team culture.
Experience managing performance through KPIs, scorecards, goals, and measurable expectations.
Strong communication and problem-solving skills.
Ability to work effectively with field leaders, sales teams, technicians, dispatchers, and senior leadership.
Experience recruiting, onboarding, training, and developing employees.
Comfortable working in a fast-paced, performance-driven environment.

Nice To Haves

Plumbing or residential home service industry knowledge strongly preferred.
Previous hands-on plumbing experience is a plus but not required for the right leadership candidate.
Experience with Service Titan or similar home service management software is a plus.

Responsibilities

Lead the day-to-day operations of the residential plumbing department.
Create structure, organization, and clear expectations across the department.
Develop, coach, and mentor plumbing team members to improve performance and support career growth.
Establish consistent processes and ensure the team follows company procedures and operational standards.
Create clear accountability around individual and departmental performance.
Conduct regular one-on-one meetings, performance reviews, coaching sessions, and team meetings.
Partner closely with field supervisors and sales leaders to improve communication and execution across the department.
Monitor key performance indicators, including revenue, conversion rates, average ticket, callbacks, productivity, customer satisfaction, and other operational metrics.
Use performance data to identify problems, develop action plans, and improve departmental results.
Help technicians improve their communication, customer service, and ability to confidently present solutions to homeowners.
Identify training and development opportunities for team members.
Assist with recruiting, interviewing, hiring, onboarding, and retaining high-performing employees.
Improve communication and collaboration between technicians, dispatch, customer service, sales, and company leadership.
Help implement and maintain efficient scheduling, staffing, and workforce planning processes.
Address performance issues quickly and consistently while creating a culture of accountability and continuous improvement.
Support the continued growth, profitability, and scalability of the plumbing department.