Plumbing Install Supervisor

Olympic Plumbing Technology•North Olympia, WA

1d•$75,000 - $100,000•Onsite

About The Position

At Olympic Plumbing Technology, we are a growing, locally rooted plumbing company with a reputation for quality work and a team-first culture. We invest in our people, promote from within, and give our leaders the tools and support they need to succeed. If you are a hands-on leader who takes pride in your craft and wants to be part of a company that values your expertise, this is the opportunity for you. This role has a clear path to Install Manager as we continue to grow across the region. The Install Supervisor is responsible for leading and supporting the installation team to ensure high-quality workmanship, efficiency, and an outstanding customer experience. This role oversees day-to-day field operations, coaches and develops technicians, and ensures jobs are completed safely, on time, and to our company standards. In addition to field leadership, this role plays a key part in booking installs, pulling permits, scheduling inspections, conducting QA calls, and collecting payments. You will partner closely with the Install Coordinator and leadership team to drive productivity and support a seamless operation from start to finish.

Requirements

3+ years of experience in plumbing or home services, with installation experience required
Leadership or supervisory experience preferred — strong lead technicians ready to take the next step are encouraged to apply
Experience with permitting processes and scheduling inspections strongly preferred
Solid knowledge of plumbing systems, installation practices, and troubleshooting
Strong communication and coaching skills
Ability to balance team leadership, field operations, and administrative responsibilities
Comfortable using technology such as dispatch systems, CRM platforms, and mobile tools

Nice To Haves

Licensed plumber in the state of Washington
Experience with ServiceTitan or similar field service platforms
Background in a performance-driven residential or commercial service environment

Responsibilities

Supervise and support plumbing installation technicians in the field
Provide on-the-job coaching, training, and constructive performance feedback
Conduct ride-alongs, job site visits, and quality inspections
Ensure adherence to company standards, safety protocols, and local codes
Assist with hiring, onboarding, and developing installation team members
Book and schedule installation appointments to ensure efficient workflow and technician utilization
Pull required permits for installations in accordance with local codes and regulations
Schedule and coordinate inspections with the appropriate jurisdictions
Ensure all permitting and inspection requirements are completed accurately and on time
Oversee daily install schedules and adjust resources as needed to meet demand
Ensure jobs are properly set up with the correct materials, equipment, and scope
Troubleshoot and resolve issues that arise during installations
Monitor job timelines and ensure projects are completed efficiently and accurately
Conduct QA calls to verify job quality, customer satisfaction, and identify any follow-up needs
Ensure all installations meet our quality standards and customer expectations
Step in to resolve escalated customer concerns or complex job issues
Promote a customer-first mindset across the install team
Verify job completion, accuracy, and overall customer satisfaction
Collect and process payments upon job completion
Ensure payment collection is accurate and documented in accordance with company procedures
Communicate any payment discrepancies or issues to the appropriate team members promptly
Help technicians clearly communicate options and solutions so customers can make informed decisions
Reinforce honest, customer-first best practices in the field
Assist with larger or more complex installation opportunities when needed
Help the team deliver full value on every job through quality and thoroughness
Track and report on key metrics including job completion rates, callbacks, and quality scores
Identify trends and areas for improvement in team performance
Partner with leadership on forecasting, capacity planning, and operational goals