Plumbing Install Coordinator

Sierra Air Conditioning & Plumbing•Las Vegas, NV

2d•$18 - $20

About The Position

At Sierra Air Conditioning & Plumbing, the Plumbing Install Coordinator helps keep the plumbing installation department organized and operating efficiently. The coordinator manages installation projects from initial handoff through completion, ensuring jobs are scheduled, materials and job information are prepared, technicians have what they need, and customers receive updates throughout the process. The role works closely with plumbing installers, service and sales teams, managers, warehouse and parts teams, vendors, and customers to help installations proceed efficiently and meet company standards for quality and customer service. The position is full-time and requires flexibility based on installation schedules and business needs. Occasional overtime may be available or required depending on workload.

Requirements

Previous scheduling, coordination, dispatching, or administrative experience is preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to manage multiple projects and changing priorities.
Strong attention to detail and follow-through.
Comfortable working with computers, scheduling software, and multiple systems.
Ability to communicate professionally with customers, technicians, managers, and vendors.
Strong problem-solving skills and ability to respond quickly when schedules or job needs change.
Positive attitude and team-first mindset.
Dependable, organized, and able to work effectively in a fast-paced environment.
Must be 18 years of age or older.
Ability to work at a computer for extended periods.
Must complete a background check.
Must have flexibility based on installation schedules and business needs.

Nice To Haves

Plumbing, HVAC, construction, or home-services experience is a plus.
ServiceTitan experience is preferred.

Responsibilities

Schedule and coordinate residential plumbing installation projects.
Communicate installation dates, arrival expectations, and project updates to customers.
Coordinate technician and installer schedules based on workload and job requirements.
Review job scopes and installation information before scheduling.
Verify that required materials, equipment, permits, and job details are prepared before installation.
Coordinate with the warehouse and parts department to ensure materials are available for scheduled jobs.
Support handoffs between sales, service, and installation teams.
Maintain accurate job information, customer notes, and scheduling updates in ServiceTitan.
Monitor installation schedules and job progress throughout the day.
Communicate schedule changes and job delays to customers and internal teams.
Work with technicians, installers, managers, and vendors to resolve scheduling or installation issues.
Follow up on incomplete jobs, return visits, outstanding materials, and other installation needs.
Maintain organized documentation and accurate customer records.
Provide management with updates about job status, scheduling needs, and potential delays.
Help ensure installations are completed safely, professionally, and according to company standards.
Deliver a positive customer experience from scheduling through project completion.
Participate in ongoing training and team development.