Plumbing Dispatcher

Hobaica Services•Phoenix, AZ

1d•Onsite

About The Position

We are seeking a Plumbing Dispatcher to manage daily dispatch operations, coordinate technicians and installers, and ensure a high level of customer satisfaction. This role serves as a central point of communication between customers, field teams, and management. Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch) Seasonal volume may require overtime with adjusted start and end times. This is a full-time, in-office position reporting to the Office Manager.

Requirements

Ability to remain in a stationary position for extended periods of time
Frequently operates a computer and other standard office equipment
Ability to communicate and exchange accurate information with internal and external stakeholders is required
Must be able to work under centrally controlled fluorescent lighting

Nice To Haves

Seasonal volume may require overtime with adjusted start and end times.

Responsibilities

Serve as the primary point of contact for scheduling and service inquiries
Address customer concerns promptly and professionally
Schedule service calls based on customer requests, technician availability, and priority
Assign calls to the appropriate technician or installer based on skill set and location
Ensure efficient routing to maximize productivity and minimize drive time
Dispatch emergency calls to on-call technicians
Schedule and communicate all installs with clear customer expectations
Make outbound calls to maintain a full schedule and maximize technician utilization
Ensure all required paperwork, materials, and parts are prepared for each call
Coordinate technician inventory restocking with service support
Monitor technician progress throughout the day and adjust schedules as needed
Follow up to ensure complete satisfaction with services provided