Service Dispatcher-HVAC, Plumbing & Electrical

One Hour Heating & Air ConditioningVirginia Beach, VA
Onsite

About The Position

One Hour Heating & Air Conditioning is growing and looking for a highly organized Service Dispatcher to support our HVAC, Plumbing, and Electrical teams. This role is ideal for someone who enjoys helping customers, coordinating schedules, and keeping operations running smoothly in a fast-paced environment.

Requirements

  • 1+ year of dispatching, scheduling, or customer service experience
  • ServiceTitan experience strongly preferred
  • HVAC, Plumbing, Electrical, or Home Services experience preferred
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and customer-first mindset

Responsibilities

  • Schedule and dispatch service technicians
  • Answer incoming customer calls and provide exceptional customer service
  • Coordinate appointments, follow-up visits, and technician schedules
  • Communicate with customers regarding appointment status and service updates
  • Maintain accurate customer records and job information in ServiceTitan
  • Support technicians with scheduling, routing, and job completion
  • Help resolve customer concerns professionally and efficiently

Benefits

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Paid Holidays
  • Employee & Family Discounts
  • Paid Training
  • Career Growth Opportunities
  • Supportive Team Environment
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