Service Dispatcher-HVAC, Plumbing & Electrical

One Hour Heating & Air Conditioning • Virginia Beach, VA

23h • Onsite

About The Position

One Hour Heating & Air Conditioning is growing and looking for a highly organized Service Dispatcher to support our HVAC, Plumbing, and Electrical teams. This role is ideal for someone who enjoys helping customers, coordinating schedules, and keeping operations running smoothly in a fast-paced environment.

Requirements

• 1+ year of dispatching, scheduling, or customer service experience
• ServiceTitan experience strongly preferred
• HVAC, Plumbing, Electrical, or Home Services experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Positive attitude and customer-first mindset

Responsibilities

• Schedule and dispatch service technicians
• Answer incoming customer calls and provide exceptional customer service
• Coordinate appointments, follow-up visits, and technician schedules
• Communicate with customers regarding appointment status and service updates
• Maintain accurate customer records and job information in ServiceTitan
• Support technicians with scheduling, routing, and job completion
• Help resolve customer concerns professionally and efficiently

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee & Family Discounts
• Paid Training
• Career Growth Opportunities
• Supportive Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed