PLM Systems Analyst

Zipline•South San Francisco, CA

17h

About The Position

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. They design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably across four continents, completing millions of deliveries. The system strengthens supply chains, reduces congestion, and gives people time back, with over 140 million commercial autonomous miles safely flown. Zipline seeks practical problem solvers motivated by building systems with direct, meaningful impact and scaling the future of logistics. The PLM Systems Analyst will provide day-to-day administration and support for Teamcenter, NX, StarCCM+, and related Siemens engineering tools, focusing on L1 and L2 PLM support, system configuration, and user assistance.

Requirements

3–5+ years of experience supporting Siemens PLM or related engineering tools (Teamcenter, NX, StarCCM+, or similar)
Strong understanding of PLM concepts, CAD/CAE workflows, and engineering toolchains
Experience providing L1/L2 technical support, including diagnosing system, user, and integration issues
Hands-on experience with system administration: access control, configuration, upgrades, and environment management in cloud-based systems
Experience coordinating with vendors (ideally Siemens) for issue resolution
Excellent problem-solving skills with the ability to troubleshoot across multiple systems and contexts
Strong communication skills, with the ability to explain technical concepts to engineers and non-technical stakeholders
Proven ability to collaborate with Engineering, IT, and Operations teams to deliver reliable solutions
Curiosity, ownership, and a desire to build and maintain high-quality systems that scale with the company’s growth

Responsibilities

Provide day-to-day administration and support for Teamcenter, NX, StarCCM+, and related Siemens engineering tools
Own L1 and L2 PLM support, including user access, troubleshooting, and system configuration issues, with a focus on identifying and reducing recurring problems
Partner with Siemens and internal IT to resolve escalated issues, track progress, and drive to timely resolutions
Support system configuration, environment management, and routine maintenance activities
Document processes, troubleshooting steps, and system updates to build scalable, repeatable workflows
Support system upgrades, patches, and release cycles, including testing, validation, and user coordination, to ensure minimal disruption to engineering teams
Work directly with engineers to understand how tools are used, identify gaps and pain points, and propose and implement improvements to increase usability and reliability
Support and troubleshoot integrations between Teamcenter and other engineering and enterprise systems
Support onboarding processes for new users, including system access and tool training