PLM Engineering Manager

Ford Motor • Dearborn, MI

1d • Onsite

About The Position

Ford Motor Company is seeking a hands-on technical leader to manage 3DEXPERIENCE customization, development, and high-level escalation support. The role leads a team of 3DX developers, platform engineers, and release engineers, and connects business and engineering stakeholders with hosting and infrastructure teams and Dassault Systèmes. The manager is expected to understand the full 3DX architecture, establish engineering standards, and balance technical delivery with accountability.

The position owns platform customizations, integrations, security configuration, incident resolution, vendor escalations, performance and lifecycle management, automation, capacity planning, team development, knowledge transfer, and audit support. It leads technical response to critical incidents, deep root-cause investigations, upgrade and change readiness, and ongoing efforts to improve platform stability and support effectiveness.

This is a leadership-level 6 role. The stated salary range is $132,800–$250,800; final salary depends on candidate skills and experience, job scope, responsibility, and market value. Candidates must be legally authorized to work in the United States. The posting is marked #LI-OnSite.

Requirements

• 8+ years of experience with Dassault Systèmes ENOVIA / 3DEXPERIENCE, including platform customization, development, and administration.
• 5+ years in software development, software engineering, and scripting with 3DX customizations, including EKL, JPO, JAR, YAML, and supporting automation/pipelines.
• 3+ years in an escalation and production support role for enterprise PLM systems.
• 3+ years leading or managing technical teams in an enterprise environment.
• Proven experience managing vendor support escalations with Dassault Systèmes or comparable enterprise software vendors.
• Experience working in a fast-paced, flexible industrial systems team like Ford Motor Company.
• Expert-level experience using large language models and artificial intelligence.
• Expert-level knowledge of MQL, TCL, JPO/Java, triggers, and EKL, and strong understanding of the 3DX data model, including types, relationships, policies, P&O security, and Unified Typing.
• Familiarity with Git/GitHub, CI/CD pipelines such as Jenkins, Tekton, or GitHub Actions, and Infrastructure-as-Code such as Ansible or Terraform.
• Proficiency in Python, PowerShell, or Bash for automation tasks.
• Proficiency in JavaScript, 3DDashboard widget (UWA) development, and REST API/web service integration.
• Deep knowledge of 3DX components, including 3DSpace, 3DPassport, 3DDashboard, 3DSearch/Exalead, and FCS, and how they interact.
• Advanced skills in log analysis, JVM thread and heap dump analysis, and SQL performance analysis for Oracle and/or SQL Server.
• Strong understanding of Linux/Windows server operations, OS patching cycles, and network security, including SSL and firewalls.
• Expert-level proficiency in Jira for backlog management, capacity planning, and reporting.
• Working knowledge of ServiceNow for incident, problem, and change management.
• Proven ability to set engineering standards, guide design decisions, and increase the technical capability of development and support teams.
• Ability to translate technical root causes and constraints into business impacts for senior leadership.
• Deep understanding of ITIL incident, problem, and change management principles and audit compliance, including GRC/SOX.
• Excellent troubleshooting skills focused on root-cause analysis and prevention.
• Ability to lead calmly and decisively during production outages and high-visibility escalations.
• Demonstrated success building relationships across development, infrastructure, hosting, business, and vendor teams and delivering under aggressive timelines.
• Legally authorized to work in the United States; employment eligibility will be verified at hire.

Nice To Haves

• CAA (C++/Java) development experience.
• SSO/SAML identity integration experience.
• Knowledge of automotive product development processes, including BOM, engineering change, and variant/configuration management.
• Dassault Systèmes 3DEXPERIENCE Certification.
• ITIL Certification.
• SAFe / Agile Certification.

Responsibilities

• Lead the design, development, and delivery of 3DX customizations, including data model extensions, triggers, JPOs, MQL/TCL scripts, and EKL logic, using Dassault-supported methods.
• Guide development of 3DDashboard widgets, web forms, tables, commands, and menus.
• Own technical design and support for integrations between 3DX and Ford enterprise systems using REST APIs, custom web services, and middleware.
• Oversee People & Organization configuration, including collaborative spaces, organizations, roles, security contexts, and access rules.
• Set and enforce development standards, code review practices, and source control practices to keep customizations upgrade-safe and technical debt low.
• Partner with engineering, manufacturing, and program teams to translate requirements into technical designs and advise on out-of-the-box versus customization decisions.
• Serve as the highest internal escalation point for critical and complex incidents across the 3DX suite and related native application platform interactions.
• Lead diagnostics using application logs, MQL traces, JVM thread and heap dumps, database query analysis, and HTTP/network tracing.
• Manage Dassault Systèmes Support and R&D escalations, drive Service Requests to resolution, provide reproducible cases, and validate hotfixes.
• Lead incident bridges during platform outages, coordinate response across hosting, development, and supplier teams, and provide timely stakeholder updates.
• Own root-cause reports and problem records and drive permanent corrective actions.
• Convert recurring L3 issues into knowledge articles, runbooks, and automated fixes to enable L1/L2 resolution.
• Oversee platform performance tuning across JVM/TomEE configuration, databases, indexing, caching, and FCS file throughput.
• Own technical impact analysis for upgrades, Functional Deliveries, and hotfixes; lead regression testing and support cutover execution.
• Ensure customizations and platform changes follow ITIL-aligned change processes, are documented and approved, and are promoted through Dev, Test, QA, and Prod appropriately.
• Drive automation for deployments, bulk data operations, and platform health checks using the team's Ansible and CI/CD pipelines.
• Lead, mentor, and develop 3DX developers and escalation engineers, including hiring, performance management, and technical career growth.
• Lead capacity planning, use Jira to track team bandwidth and forecast constraints, and assign resources based on business priorities and escalation demand.
• Build technical depth in the L1/L2 support organization through training, code reviews, and hands-on troubleshooting coaching.
• Provide technical leadership and evidence for IT audits and ensure 3DX customizations and changes comply with GRC, IFAR, and ASAR requirements.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed