Players Club Supervisor

Running Creek Casino • Upper Lake, CA

2d • Onsite

About The Position

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited. Join our team today and become a greater part of the community! We are hiring a Players Club Supervisor to oversee daily operations of the Running Creek Casino’s Players Club. Responsible for training Players Club Representatives and ensuring compliance with marketing promotions, policies and procedures. Successfully acquire and retain Running Creek Casino guests by providing superior guest service both inside and outside the venue, along with the effectively administering casino events. Sells gift items and tobacco products to guests.

Requirements

• Possession of a high school diploma or general equivalency diploma (G.E.D)
• Two (2) years as a Players Club Representative.
• Must be at least 21 years of age.
• Must be able to get along with co-workers and work as a team.
• Must be willing to work a flexible schedule including Holidays and weekends.
• Strong working knowledge of CasinoTrac (player tracking) systems.
• Knowledge of Running Creek Casino and Tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility.
• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency).
• Strong project management skills.
• Highly organized and ability to adapt quickly to changing priorities.
• Excellent written communication skills.
• Excellent verbal and interpersonal communication skills.
• Accurate and detail-oriented.
• Excellent problem solving skills.
• Ability to analyze the information in the player tracking system to make the appropriate decisions related to comping and other related functions.
• Displays leadership qualities and the ability to serve both internal and external customers.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional demeanor.
• Must be able to move in and around the casino areas and Players Club through the entire shift.
• Must be able to stand for long periods.
• Must be able to keep aware of the constant changes and enhancements to the Running Creek Casino rewards program and its benefits.
• Must be able to respond calmly and handle many customer demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to walk, sit, and/or stand for long periods of time.
• Must have a good sense of balance and be able to bend and kneel.
• Must be able to lift and carry up to 25 pounds.
• Must be able to push, pull and grasp objects.
• Respond to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, embosser, laminator and printer.
• Must be able to tolerate areas containing second-hand smoke.

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Sells gift items and tobacco products to guests.
• Communicates all Players Club programs and promotions to internal personnel and customers.
• Maintains knowledge of all gaming machines on casino floor, CasinoTrac (Running Creek Casino player tracking system) and casino all promotions.
• Implement and manage daily casino promotions with the assistance of Players Club team members.
• Monitors player activity through use of the player tracking system.
• Assist marketing team with the planning and execution of all casino promotions, special events and tournaments.
• Focusing on monthly VIP functions to increase trip frequency and create lasting relationships with Running Creek Casino’s best guests.
• Responsible for the distribution of all promotional signage on casino floor such as slot toppers, light box, digital signage and posters.
• Responsible for maintaining all supplies needed for daily functions of the Players Club.
• Actively assist the Marketing Department as duties and projects are assigned.
• Knowledgeable of, and ensures compliance with Running Creek Casino and Tribal gaming rules and regulations within areas of responsibility.
• Must adhere to the safety rules and regulations of the Running Creek Casino and of the Marketing Department.
• Other duties as assigned by Director of Marketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED