Players Club Representative - Players Club
Hard Rock Hotel & Casino Ottawa•Ottawa, ON
•$21•Onsite
About The Position
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. This is a Part Time Permanent position located in Ottawa, Ontario.
Requirements
- High School Diploma or equivalent required.
- Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends and holidays as required.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Responsibilities
- Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests.
- Accurately enters player data into SG-CMP
- Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
- Maintains a clean, safe and organized work environment
- Meet and greet guests on the gaming floor as well as at special events and at promotions.
- Will assist with promotions, player development and redemptions as applicable.
- Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
- Maintain confidentiality of information.
- Monitors and has working knowledge of promotional and enrollment kiosks
- Guest services where directed to provide amplified service.
- Represent casino at off property promotional events as needed
- Checking and retrieving guest’s coats and personal items
- Stock and re-stock the area to ensure an adequate inventory of all goods
- Perform cash and/or credit transactions with guests
- Other duties as required.
- Lives the brand
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
