Players Club Representative - Players Club

Hard Rock Hotel & Casino OttawaOttawa, ON
$21Onsite

About The Position

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement. This is a Part Time Permanent position located in Ottawa, Ontario.

Requirements

  • High School Diploma or equivalent required.
  • Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience.
  • Ability to work flexible schedules, including nights, weekends and holidays as required.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

  • Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special requests.
  • Accurately enters player data into SG-CMP
  • Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
  • Maintains a clean, safe and organized work environment
  • Meet and greet guests on the gaming floor as well as at special events and at promotions.
  • Will assist with promotions, player development and redemptions as applicable.
  • Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and concerns.
  • Maintain confidentiality of information.
  • Monitors and has working knowledge of promotional and enrollment kiosks
  • Guest services where directed to provide amplified service.
  • Represent casino at off property promotional events as needed
  • Checking and retrieving guest’s coats and personal items
  • Stock and re-stock the area to ensure an adequate inventory of all goods
  • Perform cash and/or credit transactions with guests
  • Other duties as required.
  • Lives the brand

Benefits

  • Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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