Players Club Representative

Noo-Kayet Investments•Kingston, WA

5d•Onsite

About The Position

Join The Point Casino & Hotel as a Players Club Representative. The Point Casino & Hotel is a premier destination for entertainment, excitement, and world-class service. We're looking for a friendly, energetic, and customer-focused individual to join our team as a Players Club Representative. As the face of our rewards program, you'll help create memorable experiences for guests every time they visit. As a Players Club Representative, you will serve as a welcoming and knowledgeable ambassador to our players. You'll assist guests with Players Club memberships, share information about promotions and events, and help them enjoy all the rewards and benefits we offer. Your positive attitude and strong guest service skills will help ensure every guest feels valued and appreciated.

Requirements

High school diploma or equivalent required
Customer service experience, preferably in hospitality or casino environments
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced setting
Friendly, positive, and guest-oriented attitude
Basic computer skills or willingness to learn
Availability to work evenings, weekends, and holidays

Nice To Haves

Some college preferred

Responsibilities

Greet guests and help them sign up for Players Club memberships
Explain rewards, promotions, benefits, and program details clearly and professionally
Provide personalized assistance and answer guest questions
Assist with rewards redemptions and casino information
Resolve guest concerns with courtesy and efficiency
Promote upcoming casino events, promotions, and special offers
Enter and update accurate guest information in the system
Work closely with team members to support smooth operations and excellent service