Players Club Representative

Churchill Downs Incorporated

2d•Onsite

About The Position

Colonial Downs Group (CDG), owned and operated by Churchill Downs Incorporated, encompasses various brands across Virginia including Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG fosters an inclusive and enjoyable work environment, valuing diverse perspectives and approaches, and promoting continuous learning and growth through mutual respect and collaboration. Player Services Representatives are responsible for performing guest service transactions and must be available to work a flexible schedule that includes nights, weekends, and holidays.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to formulate and communicate ideas.
Knowledge of cash handling procedures, financial controls, and regulatory requirements.
Knowledge of cash regulations, compliance requirements, and best practices.
Proficient with Microsoft Office Suite and cash management systems.
High school diploma or equivalent required.
Must obtain and maintain valid Virginia Racing Commission License.

Nice To Haves

Cash handling and guest service experience preferred.

Responsibilities

Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
Processes jackpots, cashes checks, cash advances, redeems valid gaming tickets received from patrons for an equivalent amount of cash. Other transactions may occur.
Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
Maintains and is held accountable for all funds entrusted on an assigned shift.
Monitors for fraud, forged/counterfeit currency and/or tickets.
Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
Ensures that the cash inventory and keys are always well secured.
Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
Accurately and efficiently performs data entry tasks associated with Players Club memberships.
Reports and updates Player accounts using Player tracking database.
Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
Displays superior people skills and project mature presence and confidence.
Follows all standard operating procedures and cash handling procedures.
Maintains inventory and orderly workstation.
Performs duties related to stocking of inventory.
Utilizes promotion system for reprint of guest promotional materials.
Performs other duties as assigned.