Players Club Representative

MODOC NATION OF OKLAHOMA•Miami, OK

11d•Onsite

About The Position

This position is under the direct supervision of the Marketing and Players Club Manager and is located at The Stables Casino. The Players Club Representative is responsible for Customer Service at front desk and when on the casino floor. The Players Club Representative will handle data entry of players in the player tracking system and handle all promotions for guests. The Representative will answer phones calls and assist guests with questions about machine play, downloading points, promotions, and drawings. The Players Club Representative will ensure compliance with all company policies and procedures and federal/state/tribal regulatory requirements.

Requirements

Must be 18 years of age
Must have a High School Diploma or GED
Must possess a valid driver’s license
Must have one (1) to two (2) years related experience or training
Must be able to obtain and maintain a Modoc Nation Gaming License
May be subject to criminal background investigation
Proficient data entry skills required
Must possess in high integrity regarding confidential and sensitive information
Must possess excellent communication skills, both written and oral
Must have the ability to work in fast paced environment, multitask and meet deadlines
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
Performs all duties in accordance with the gaming operations core values, objectives of the Modoc Nation, system of internal control policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Responsibilities

Acts as a resource to casino guest and employees by maintaining a working knowledge of the facility and special events
Generates excitement and provides personal attention to customers
Distributes promotional items such as coupons, gifts, or generic player cards to customers
Introduces and promotes Players Club by explaining its benefits and how to join; assists players with membership applications
Sets up the new members account and enrolls the member
Prints multiple player cards and explains the use of each card
Explains the operations of the card in a slot machine
Informs guests of current and future promotions and how they can participate
Scans driver's license to get guest's picture
Describes bonus points, redemption of awards and award levels
Participate as a team member with fellow employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service
Adhere to the strict confidentiality of all information
Performs all duties in accordance with casino System of Internal Controls (SICs)
Performs other duties, including special projects, as needed, and directed