Players Club Representative
About The Position
Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while permitting acceptable profit levels in promoting all areas and events of the Chumash Casino Resort. This role involves greeting guests, opening and maintaining player accounts, responding to inquiries, soliciting new members, and acting as a problem-solver for guest concerns property-wide. The representative will also process transactions, distribute offers, interpret and communicate casino policies, and maintain updated resort knowledge including information on the casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events. Additionally, the role requires maintaining guest security and confidentiality, performing office tasks, and upholding a positive work environment.
Requirements
- High School Diploma or GED Certificate
- Two years of previous guest services experience, in a casino environment preferred
- Two years of previous experience in the hospitality industry preferred
- Basic computer proficiency utilizing Microsoft applications, email, and internet
- Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends
- Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency
- Quality Orientation: Setting high standards regarding his/her work and working environment and acting; accordingly, developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
- Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.
Nice To Haves
- in a casino environment preferred
- in the hospitality industry preferred
Responsibilities
- Responsible for all THE CLUB at Chumash desk operations including greeting guests, opening and maintaining player accounts, responding to player account inquiries
- Soliciting new Club Members
- Serving as problem-solver for property wide guest concerns
- Using proper phone etiquette and message handling procedures
- Maintaining updated resort knowledge providing information of and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events
- Processing transactions for THE CLUB at Chumash box office
- Greeting guest shuttles and distribution of offers
- Provides excellent guest service - to both internal associates and external guests encountered at THE CLUB at Club Chumash and throughout the Chumash Casino Resort
- Interprets and communicates casino policies accurately and graciously to guest and provides solutions to guest issues
- Communicates with supervisors and managers on everyday issues and special circumstances that occurred
- Understands and adheres to proper - free play adjustment policies
- Stays abreast of hotel and Chumash Spa rates, promotions, and activities
- Provides guests of current entertainment and shuttle/bus schedules
- Addresses guest’s questions and handles guest problems, concerns, and complaints with objectivity and graciousness
- Responsible for issuing promotional amenities, redemption of coupons and prizes, and maintains inventory
- Assists/oversees setup and breakdown of promotions on the floor when necessary
- Responsible for player accounts while maintaining guest security & confidentiality including generation of win/loss statements and W2G statements
- Promotes and uses suggestive selling techniques to sell the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events
- Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting of adjustments to player accounts, and computer data entry
- Maintains workstations and common areas, ensuring cleanliness, presentation, and readiness for guests
- Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
