Players Club Representative

Churchill Downs Incorporated•Richmond, VA

4d•Onsite

About The Position

The Players Services Representative performs all transactions presented and serves as the guest contact and key data entry clerk for Players Card database information. Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia. CDG is an inclusive and fun place to work, celebrating unique approaches and points of view, and believing diversity is a mindset that drives excellence. They are always learning, evolving, and growing, and innovate through mutual respect of ideas and collaboration to build a common language that inspires team members and propels them toward the achievement of their vision.

Requirements

Excellent verbal and written communication skills
Professional demeanor and ability to communicate well with the public.
Knowledge of cash handling skills
Knowledge of gaming regulations, compliance requirements, and best practices
High school diploma or equivalent required
Must obtain and maintain valid Virginia Racing Commission License

Nice To Haves

Proficiency in computer skills, including Microsoft Office, preferred.
Minimum of three (3) months cash handling experience preferred in related field.
A combination of education and experience may be considered

Responsibilities

Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash. Other transactions may occur.
Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
Maintains and is held accountable for all funds entrusted on an assigned shift.
Balances all money transactions and paperwork.
Handle guest financial transactions.
Monitors for fraud, forged/counterfeit currency and/or vouchers.
Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
Ensures that the cash inventory is always well secured.
Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
Accurately and efficiently performs data entry tasks associated with Players Club memberships.
Records and reports databased information to management; may assist in updating database files.
Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
Must have knowledge of the player tracking system software.
Follows all standard operating procedures and cash handling procedures.
Issues food coupons, up to authorized limit, to guests.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.