Players Club Lead

Snoqualmie Casino & Hotel • Snoqualmie, WA

13d • Onsite

About The Position

Respond to Players Club inquiries, data entry and issue Players Club cards. To be well informed of all promotions, special events and club programs.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year of customer service experience.
• Successfully completing Word, Email, and Excel proficiency tests.
• Proven professional and polite personality.
• Proven customer relations skills.
• Accurate keyboarding skills.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required for all positions.

Nice To Haves

• Experience in the Players Club or similar environment.
• Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).
• The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I).
• DOT panel testing is required for the Driver position.

Responsibilities

• Utilize the Player Tracking System to redeem Club points for cash and merchandise.
• Ensure complete guest service at the Players Club with a positive and pleasant attitude, and demonstrate professionalism towards guests and team members.
• Encourage guests to join the Players Club, and inform them of the benefits of the program.
• Inform guests of all rules and regulations.
• Enter and update player information into the Player Tracking System Data Base.
• Assist Club Management in coordinating breaks and in making assignment changes when necessary.
• Responsible to uphold and carry out the Crescent Club Daily Expectations Representative and Lead daily.
• Responsible to complete any side task and projects when assigned.
• Assist Club Management with training of new Representatives.
• Support Club Representatives and Club Management Team daily.
• Other duties and responsibilities as assigned.

Benefits

• Competitive Pay: $23.67/hr. - $24.85/hr. depending on experience, with opportunities for annual performance-based increases.
• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
• Option to cash out PTO twice annually
• Free meals
• Parking
• Paid breaks
• 40c/gallon gas discount
• Exciting giveaways like concert and sports tickets
• Tuition reimbursement
• Certification programs
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED