Player Services Assistant Shift Manager

Boomtown New Orleans • Harvey, LA

3d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with guest inquiries while monitoring and applying service recovery within authorized levels. Assists in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership. Monitors operation supply inventory on assigned shift. Notifies manager of issues. Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager. Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift. Verifies vault accountability at end of assigned shift. Verifies Credit line availability in absence of Shift Manager on assigned shift. Responsible for verification of Main Bank and window Cashier drawers. Authorizes checks. Prepares customer deposit and safekeeping log. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma/GED; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
• Excellent written and verbal communication skills; fluent and literate in English.
• Exceptional customer service and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Flexible to work all shifts including holidays, nights, and weekends as business needs dictate.

Responsibilities

• Supervising staff and the overall daily management of a designated shift.
• Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting with guest inquiries while monitoring and applying service recovery within authorized levels.
• Assisting in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership.
• Monitoring operation supply inventory on assigned shift.
• Reviewing and approving Cage documentation based on established levels of authorization in absence of Shift Manager.
• Preparing/reviewing currency transactions reports in absence of Shift Manager on assigned shift.
• Verifying vault accountability at end of assigned shift.
• Verifying Credit line availability in absence of Shift Manager on assigned shift.
• Verification of Main Bank and window Cashier drawers.
• Authorizing checks.
• Preparing customer deposit and safekeeping log.
• Ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Ensuring all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED