Player Services Cage Assistant Manager
About The Position
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Reports to guest inquiries and reports issues to Manager for guest recovery. Assists in preparing/review of currency transactions reports. Verifies vault accountability at end of shift. Assists with verification of credit line availability. Assists with review of multiple transactions logs for accuracy. Responsible for verification of main bank and window cashier drawers.
Requirements
- Must be at least 18 years of age.
- High school diploma/GED; or one to two years customer service-related experience, or equivalent combination of education and experience.
- Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
- Must have excellent verbal and written communication skills.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
- Must be willing to work at multiple casino locations.
Responsibilities
- Providing guidance and daily supervision to staff in the department.
- Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
- Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
- Supporting compliance to departmental budgets.
- Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
- Ensuring customer service standards are followed by all team members and addressing issues as they arise.
- Reporting to guest inquiries and reporting issues to Manager for guest recovery.
- Assisting in preparing/review of currency transactions reports.
- Verifying vault accountability at end of shift.
- Assisting with verification of credit line availability.
- Assisting with review of multiple transactions logs for accuracy.
- Responsible for verification of main bank and window cashier drawers.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
