Player's Club Representative

Mohegan Sun • Montville, CT

4d • Onsite

About The Position

This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.

Requirements

• High School Diploma or equivalent
• Must be able to communicate effectively in English
• Previous customer service experience
• Basic computer and typing skills
• Knowledge of the player tracking system and how to interpret gaming data screens
• Knowledge and awareness of all promotions and property attributes
• Knowledge of ACSC, GHS, Motorcoach, Halo and FPR applications
• Knowledge of department policies and procedures
• Navigation of informational screens such as SharePoint and the mohegansun.com web page

Responsibilities

• Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental procedures
• Re-issues Momentum cards and provides promotional information upon request
• Interacts with and provides information to all guests at the Players Club booths and promotional kiosks
• Maintains and respects confidentiality of marketing programs, guest information and databases
• Adds Free Slot Play to guest accounts per departmental procedures
• Works alongside the various Marketing department to provide excellent guest service
• Maintains a clean and well stocked work area
• Assists the Player’s Club Manager and Shift Managers, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED