Player Rewards Supervisor, Mardi Gras Casino
Delaware North•Cross Lanes, WV
•Onsite
About The Position
Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner. This role offers teamwork, excitement, and career growth.
Requirements
- High school diploma or GED required
- Minimum of 2 years of supervisory experience in the guest service field
- Must be able to obtain a state gaming license
- Working knowledge of Microsoft Office Suite
Nice To Haves
- Experience in casino marketing systems preferred
Responsibilities
- Adhere to marketing plans and implement promotions and giveaways as directed
- Develop logs and maintain an efficient stock of materials necessary
- Investigate and resolve guest complaints and issues in a timely manner
- Maintain strict confidential guidelines concerning all guest interactions and records
- Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner
Benefits
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
- health, dental, and vision insurance
- 401(k) with company match
- paid vacation days and holidays
- paid parental bonding leave
- employee assistance program
- tuition and/or professional certification reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
