Player Operations Fitness Center Manager

USTA National Tennis Center•Queens, NY

2d•$6,250•Onsite

About The Position

The US Open Player Fitness Center Manager is responsible for the day-to-day operations of the Player Fitness Center during the 2026 US Open. The Manager will work closely with the wider Player Operations team to ensure a positive and efficient experience for all players utilizing the Fitness Center.

Requirements

High School Diploma or equivalent required.
Experience working in a high-pressure environment preferred.
Experience in customer service is essential.
Experience leading and managing staff
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in basic computer skills (Google Suite).

Nice To Haves

Bachelor's degree in Exercise Science, Kinesiology, Sports Management, or a related field preferred.
First Aid/CPR certification preferred.

Responsibilities

Supervise the day-to-day operations of the Player Fitness Center, including equipment maintenance, cleanliness, inventory control, and private room bookings schedule, ensuring all policies and procedures are followed.
Supervise and provide leadership to the Fitness Center staff and work with the Staffing Coordinator to monitor schedules
Lead the setup and teardown of the Fitness Center spaces with key decisions on daily operations.
Ensure the safety and security of the Fitness Centre and its equipment.
Assist players and their teams with questions or concerns regarding the Fitness Center.
Assist players and their trainers in locating and utilizing equipment.
Provide excellent customer service to all players, coaches, and staff.
Resolve any player complaints or issues promptly and professionally.
Maintain a positive and welcoming environment within the Fitness Centre.
Coordinate with the Manager or equipment vendor for any major equipment repairs or issues.
Ensure equipment is clean, sanitized, and in proper working order.
Maintain accurate records of all Fitness Centre equipment and supplies.
Order and restock supplies as needed.
Communicate effectively while contributing to the daily Player Operations team meeting, and keeping the Manager up to date on operations
Report any staffing or personnel issues to the Manager and Staffing Manager
Other duties as assigned by senior player operations staff