Player Development Manager

North Fork Mono Casino & Resort•Notarb, CA

4h•Onsite

About The Position

The Player Development Manager is responsible for leading the player development department to drive revenue growth by developing and maintaining relationships with high-value casino guests. This role ensures exceptional VIP service and collaborates with marketing and gaming operations to enhance guest experiences and optimize profitability. Responsibilities are performed in accordance with all Company standards, policies, and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Public relations skills and knowledge of general casino operations.
Strong analytical abilities.
Ability to design and implement casino marketing programs.
Must possess and exhibit a positive attitude towards internal and external guests at all times.
Must possess strong computer skills (Word, Excel, Outlook).
Must be able to accurately and successfully perform several tasks under high levels of stress and with minimal supervision.
Must possess strong organizational and time management skills.
Must be able to communicate in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
Thorough knowledge of Casino Marketing responsibilities and functions.
Strong knowledge of casino management systems (i.e. CMS, player tracking).
High school diploma or GED required.
Minimum of five (5) years casino host experience required.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

Bachelor's degree in Marketing or related field preferred.
Bilingual or multilingual abilities preferred

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Formulating and executing comprehensive strategies to target, acquire, and retain high-value players, including VIP programs, rewards, and special events.
Cultivating and maintaining strong relationships with casino guests, ensuring personalized and world-class service.
Leading and supervising the player development team, including hiring, training, motivation, and performance evaluation.
Evaluating the performance of casino marketing programs and player development initiatives, ensuring they align with business goals.
Developing and managing budgets for player development initiatives and high-value promotions.
Collaborating with marketing and other departments to ensure seamless player experiences.
Analyzing player data and gaming trends to identify key opportunities for customer engagement and revenue enhancement.
Providing exceptional service and hospitality to high-limit guests, accommodating their individual needs and preferences.
Establishing department standards, comping guidelines, incentives and objectives.
Maintaining administrative processes such as budget and staffing.
Participating in forecast and yield management meetings.
Ensuring compliance with all gaming regulations, internal controls, and responsible gaming practices.
Ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
Other job-related duties as assigned.