Player Development Executive

DraftKings•Boston, MA

3d•Onsite

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Player Development Executive, you’ll play a key role in growing and strengthening relationships with our VIP player base. You’ll drive net revenue through proactive sales strategies while delivering a high-touch experience that builds engagement and long-term loyalty. Working across teams, you’ll use customer insights and performance data to identify opportunities and deliver the signature VIP experience our players expect.

Requirements

A Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry.
A passion for delivering outstanding player experiences, solving problems, and contributing to a positive team environment.
Demonstrated success identifying and implementing strategies that improve operational efficiency.
Knowledge of strategies that increase revenue while effectively managing expenses.
Strong relationship-building skills and a customer-focused approach to identifying needs and delivering solutions.
The ability to obtain and maintain required state gaming licenses.

Responsibilities

Develop and strengthen relationships with premier players by delivering personalized service that builds engagement and loyalty.
Drive key VIP sales metrics that contribute to customer engagement, market share, and net revenue growth.
Use customer and performance data to identify trends, uncover opportunities, and maximize player performance.
Proactively identify customer needs and recommend solutions that enhance the VIP experience.
Follow all VIP policies and guidelines, including responsible gaming requirements.
Manage customer escalations in partnership with internal teams, driving timely and effective resolutions.