Player Development Coordinator - Player Development

Hard Rock Hotel & Casino Ottawa•Tampa, FL

3d•Hybrid

About The Position

This position is responsible for coordinating the daily operations of Casino Hosts and Player Development. The role involves managing the complimentary process, maintaining knowledge of casino offerings, monitoring departmental efficiency, promoting the casino, and ensuring consistent service standards. The coordinator will also resolve guest complaints, adhere to policies, and perform other assigned duties.

Requirements

High School diploma, GED, or equivalent required
Must be computer literate
Proficient knowledge of Microsoft Office, Excel, and Word is required
Must possess exceptional communicative and interpersonal skills
Ability to deliver a service level which creates an atmosphere that makes our guests want to return
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must be able to work a variety of schedules, to include evenings, weekends, and holidays
Must be team-oriented and must enjoy working with and assisting people
Must be able to exercise judgment on an independent basis.
Must be articulate and possess a professional appearance and demeanor
Punctuality and meeting of deadlines is critical

Nice To Haves

LMS or CMP experience preferred
multi tasking
guest service

Responsibilities

Coordinates complimentary process with Player Development and other operating departments
Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance
Promotes casino by interacting with customers in an enthusiastic, helpful, manner
Maintains confidentiality of company documents
Ensures consistent service standards are maintained
Resolves guest complaints and takes appropriate action under the direction of the Player Development Executives
Conducts themselves in accordance with all Gaming Commission, Seminole Tribe of Florida, and Player Development department policies and procedures
Other duties as assigned