Play Facilitator T1

Scott Family Amazeum•Bentonville, AR

4d•Onsite

About The Position

Play Facilitators are at the heart of the Amazeum experience, transforming everyday moments into opportunities for curiosity, creativity, and discovery. Through playful, inquiry-driven interactions, they engage guests of all ages in meaningful learning experiences that extend thinking, invite exploration, and build connections. Play Facilitators take ownership of the guest experience. They recognize and act on opportunities to deepen engagement, adapt their facilitation to meet diverse learners, and help shape an environment where learning is active, playful, and continuous. They utilize play-based and inquiry-based facilitation strategies in order to elevate the guest experiences across the museum.

Requirements

16+ year of age at time on hire
Completed or working towards a high school diploma or equivalent.
1+ year experience working with children (such as babysitting, youth groups, children' s church groups, etc.)
Demonstrated success in guest engagement/customer service
Strong verbal communication skills with emphasis on interacting with diverse audiences of all ages in an engaging and compelling fashion
Able to problem solve effectively under pressure
Proven ability to work independently as well as within a team environment
Must have reliable transportation to commute to and from various offsite locations
Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
Complete and pass a background check

Nice To Haves

Working towards BS/BA/AA in Education, Play Therapy, Science, Art, Theater, Museum Studies, or related field
Bilingual skills
Basic understanding of inquiry-based or play facilitation
Basic understanding of developmental levels and different learning styles
Capacity to be spontaneous and interact positively with guests
Ability to demonstrate curiosity and passion for learning
Ability to balance shifting priorities in a dynamic, fast paced, and ever-changing environment
Comfortable being silly and playful while also being respectful in speech, actions, and demeanor.

Responsibilities

Consistently initiates and deepens meaningful, play-based interactions that spark guest curiosity and exploration
Uses open-ended questioning and responsive facilitation to extend guest thinking and learning
Adapts facilitation strategies in real time to meet diverse development levels and learning styles
Creates an inviting presence that ensures guests feel welcomed, supported, and engaged throughout their experiences
Recognizes and seizes in-the-moment opportunities to enrich the guest engagement
Confidently facilitates guest engagement within exhibit spaces with clarity, energy, and purpose
Connects activities to broader STEAM concepts in developmentally appropriate ways
Maintains strong working knowledge of exhibits, experiences and STEAM content
Supports the delivery of onsite programs, events, and occasional offsite experiences with professionalism and adaptability
Ensures environments are in a consistent “play-ready” state by proactively resetting, organizing, cleaning and restoring materials
Ensures guest safety through active supervision, clear boundaries, and timely intervention when needed
Identifies, communicates, and responds to maintenance and safety concerns quickly and effectively by following approved protocols
Actively invites guests in caring for and resetting exhibits and materials to collaboratively ensure spaces are accessible and functional for all guests.
Actively participates in training, coaching, and feedback opportunities
Seeks out new strategies, content knowledge, and approaches to improve guest engagement
Reflects on experiences and applies learning to future interactions
Shares observations and ideas that help improve guest experience and team practice
Communicates clearly and proactively with team members and leadership
Contributes to a culture of accountability, ownership, and trust
Demonstrates curiosity, creativity, and commitment to lifelong learning
Maintains a positive, playful and professional presence with guests and with team members
Balances flexibility and responsibility in a fast-paced, ever-changing environment
Communicates respectfully and effectively with diverse audiences
Represents the Amazeum mission and guiding principles in all interactions