Platform Support Analyst

DeepIntent•New York, NY

2d•$100,000 - $115,000•Hybrid

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. The Platform Support Analyst will report to the Sr. Director, Platform Support. This role involves addressing production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales). The analyst will also monitor platform health, investigate and escalate issues, and troubleshoot all platform applications, providing triage, resolution, or recommendations. Additionally, the role includes managing incoming platform requests from internal users via JIRA tickets, Slack, and emails, writing basic SQL queries for data analysis and report pulling, and coordinating/assisting in Product feedback sessions and functional/technical documentation.

Requirements

2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment
Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools.
Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations
Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports
Willingness to learn the technical and functional aspects of DeepIntent's platform
Basic knowledge of HTML and JavaScript
Desire to work in a rapidly growing and ever-changing environment
Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service
Detail-oriented, well-organized, flexible, and comfortable working independently
Technical aptitude to learn new technologies

Responsibilities

Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales)
Monitor platform health; investigate and escalate issues
Troubleshoot all platform applications, providing triage, resolution, or recommendations
Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails
Write basic SQL queries that can be used for data analysis and pulling reports
Coordinate and assist in Product feedback sessions; assist with functional and technical documentation.