Platform Support Specialist

Omm IT Solutions • San Jose, CA

5d • Onsite

About The Position

We are seeking a highly motivated and skilled Platform Support Specialist to join our team and provide implementation and technical support for the Wolter Kluver CCH® Tagetik for SAP HANA® platform. The ideal candidate will play a critical role in ensuring the seamless operation, integration, and optimization of the platform, enabling clients to achieve superior financial performance and reporting capabilities.

Requirements

• Bachelor's degree in computer science, Information Technology, Finance, or a related field.
• 3+ years of experience in supporting SAP HANA or similar platforms.
• Familiarity with SAP S/4HANA®, SAP Analytics Cloud.
• Experience with financial close, consolidation, planning, and reporting processes.
• Proficiency in SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
• Knowledge of metadata management and integration routines.
• Understanding of AI and machine learning technologies for financial processes.
• Strong problem-solving and analytical skills.
• Excellent communication and client-facing abilities.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide technical support for the CCH® Tagetik for SAP HANA® platform, ensuring optimal performance and uptime.
• Troubleshoot and resolve issues related to data integration, metadata synchronization, and reporting.
• Monitor system performance and proactively address potential issues.
• Manage and optimize the integration of SAP S/4HANA® and non-SAP HANA data sources using SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
• Automate data and metadata extraction, mapping, and synchronization from SAP S/4HANA® tables and other systems.
• Ensure real-time data access and reporting capabilities.
• Collaborate with clients to understand their business needs and provide tailored solutions using the CCH® Tagetik platform.
• Train clients on platform functionalities, including financial close, consolidation, planning, and reporting processes.
• Act as a liaison between business and technical teams to ensure smooth communication and issue resolution.
• Utilize AI and machine learning tools to enhance close processes, including AI matching, anomaly detection, and driver-based analysis.
• Support the expansion of the platform's capabilities (e.g. tax compliance, and integrated disclosure).
• Work closely with cross-functional teams, including IT, finance, and operations, to ensure seamless platform integration and functionality.
• Document processes, workflows, and solutions to maintain a knowledge base for internal and client use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level