Platform Specialist (Cisco)
About The Position
Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met. Provides support to the team of Networking & Security sales (inside/outside) representatives. Works with sales management, sales reps and customer service to process customer orders and/or change orders. Verifies and reviews the accuracy of orders. Responsible for monitoring overall account activity for assigned group. Tracks data and creates reports regarding market conditions, sales results, team earnings, etc. May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory). Takes orders on self qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.
Requirements
- Familiarity with computer operations.
- Solid grasp of Microsoft applications, specifically Excel and Outlook.
- Experience in customer service with strong communication skills, especially written.
- Strong aptitude for numbers and mathematics.
- Ability to work in a high-energy environment.
- Processing sales experience (i.e. quoting and ordering, managing sales, ability to utilize CRM).
- High School Diploma or equivalent.
- 3 years of customer service experience or 2 years processing sales experience.
- Applies acquired job skills and company policies and procedures to complete assigned tasks.
Nice To Haves
- Preferred distribution experience.
- 2 year degree preferred.
Responsibilities
- Process sales orders efficiently and accurately.
- Meet delivery deadlines.
- Provide support to Networking & Security sales representatives.
- Process customer orders and/or change orders.
- Verify and review order accuracy.
- Monitor overall account activity for assigned group.
- Track data and create reports regarding market conditions, sales results, team earnings, etc.
- Manage lead and order management activities for specified area of sales group.
- Take orders on self-qualified leads when appropriate.
- Prepare product/license quotes for pre-sales customers.
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
