Platform Partner Mgr

Aflac, Incorporated•Columbus, GA

8d•$85,000 - $100,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Strong knowledge of federal, state, and local regulatory and industry requirements, and standard concepts, practices, and procedures as they relate to the insurance industry
Solid technical understanding of implementing services with third party platforms
Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with internal and external customers
Strong problem solving, negotiation, and time management skills
Ability to establish and develop effective relationships with internal and external partners
Broad knowledge of Aflac products and systems related to enrollment facilitation
Strong knowledge of assigned partner platforms and their technical capabilities, configuration requirements, and integration processes.
Strong knowledge of technical file/product requirements needed to process files
Strong knowledge of compliance language and evidence of insurability requirements, including technologies that support these requirements.
Bachelor's Degree Business Administration or a related field
6+ years of related work experience
Client facing, relationship management experience
Or an equivalent combination of education and experience

Nice To Haves

Experience developing and implementing associate and partner scorecards and strong working knowledge of performance measurement concepts
Strong working knowledge of organizational products, services, systems, operational process and industry practices.

Responsibilities

Serves as a primary point of contact for case-level enrollment partnerships, supporting successful electronic enrollment implementation.
Manages timely, accurate, and high-quality responses to internal and external partner requests.
Updates and maintains client and platform-specific profiles in internal systems, ensuring alignment with platform capabilities and requirements.
Coordinates case-level enrollment implementation activities across internal teams, external partners, brokers, and clients.
Participates in integration calls to ensure clear communication of enrollment requirements, processes, and expectations.
Addresses and resolves platform-related questions and issues; escalates complex concerns as needed.
Ensures quality control standards are maintained and that solutions positively impact downstream processes.
Acts as a liaison across departments to drive efficient and effective enrollment solutions.
Supports implementation and coordination of technology solutions for data exchange and system configuration.
Maintains knowledge of company products, compliance requirements, and platform capabilities.
Partners with internal and external stakeholders to support enrollment strategy execution.
Identifies process improvement opportunities and contribute to implementation of solutions.
Participate in partner strategy and operational review sessions.
Assists with updates to work instructions and process documentation.
Performs other duties as assigned.

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave