Platform Owner, Automation Platforms

Export Development Canada•Ottawa, ON

20h•Hybrid

About The Position

The Platform Owner, Automation Platforms is accountable for the end-to-end health, strategy, and value realization of EDC’s enterprise automation and workflow platforms. Working closely with the Automation COE, business leaders, architecture, security, delivery teams, platform owners, and vendors, this role ensures the platforms are fit-for-purpose, scalable, secure, and compliant—facilitating the delivery of tangible operational and customer outcomes. This role owns the vision, roadmap, governance, and support operating model for the automation platforms, developed in close collaboration with the business arm of the Automation COE and relevant platform teams. For ServiceNow (CSM, App Engine, and Workflow Data Fabric), this role acts as the module owner and works jointly with the ServiceNow Platform team to align on platform standards, lifecycle management, and shared roadmap decisions. Platforms in scope include: UiPath, ServiceNow CSM, App Engine, and Workflow Data Fabric (module ownership in partnership with the ServiceNow Platform team), Microsoft Power Platform, Supporting Azure-based integration and automation services (in partnership with the Integration Platform team). The Platform Owner works in close partnership with the Business Enablement team and the joint Automation Centre of Excellence (COE) to identify, qualify, and prioritize automation opportunities across the enterprise. This role ensures that the platform strategy is aligned with Robotic Process Automation (RPA), workflow automation, and intelligent automation use cases and enterprise standards. Acting as a central point of coordination, the Platform Owner establishes and enforces delivery lifecycle gates, governance controls, and architectural guardrails, enabling delivery teams and partners to move quickly while maintaining quality, reuse, and scalability across platforms. This is not a people management role, it is a product style ownership role with clear accountability for platform outcomes.

Requirements

Post‑secondary degree in Computer Science, Engineering, Information Systems, or a related field.
Minimum of 7 years of experience working with enterprise automation, workflow, or low code platforms.
Demonstrated experience acting as a platform owner, product owner, or technical product lead.
Strong hands-on understanding of: UiPath; ServiceNow CSM, App Engine, and Workflow Data Fabric; Microsoft Power Platform.
Solid understanding of: Enterprise architecture principles; Integration patterns and APIs; Security, risk, and compliance in regulated environments.
Proven ability to balance strategic thinking with pragmatic decision-making.
Strong stakeholder management and executive communication skills.

Nice To Haves

Experience working within or alongside an Automation COE or enterprise enablement function.
Proven ability to govern automation delivery across multiple teams and vendors while maintaining delivery velocity.
Experience integrating GenAI capabilities into enterprise automation platforms within defined risk and governance frameworks.
Strong understanding of platform governance models and value-based prioritization.
Experience enabling and governing citizen development programs.
Bilingual in both official languages (English and French).

Responsibilities

Define and own the enterprise vision and multi‑year roadmap for intelligent automation and workflow platforms
Align platform capabilities to EDC’s business priorities, transformation initiatives, and operating model
Balance run, grow, and transform demands while managing technical debt and platform sustainability
Partner with Technical Leads, Developers, BAs, and delivery teams to ensure solutions are designed and delivered in line with platform standards
For ServiceNow CSM enable effective intake, prioritization, and sequencing of work across multiple teams and domains
Working with the Tech Lead, ensure strong release management, lifecycle management, and production support models are in place
Work closely with the Business Enablement team and joint Automation COE to assess, shape, and size RPA and workflow automation opportunities
Working with Enterprise Architecture, ensure automation use cases are appropriately qualified for the right platform (UiPath, ServiceNow, Power Platform, or hybrid solutions)
Help to maintain the operating model for citizen development, including enablement, controls, and support
Ensure appropriate guardrails exist to enable innovation without compromising security or maintainability
Promote reuse, standard patterns, and platform literacy across the organization
Establish and enforce platform governance, standards, and guardrails
Act as the final decision authority for platform design choices, customization vs configuration, and onboarding of new use cases
Ensure platform changes align with enterprise architecture, security, and risk requirements
Represent the platform in architecture reviews, governance forums, and executive discussions
Ensure developers, squads, and vendors adhere to the defined delivery lifecycle, including design reviews, security and risk assessments, testing standards, and release approvals
Enforce lifecycle gates across automation and workflow solutions to ensure quality, resilience, and maintainability
Balance enablement with control, ensuring teams can move quickly without bypassing governance
Work in close collaboration with other platform owners and platform teams (e.g., Salesforce, integration platforms, data platforms) to ensure alignment to enterprise architecture standards, consistent integration patterns and data contracts, and coordinated roadmap planning and dependency management
Represent intelligent automation platforms in cross platform planning, design, and governance forums
Own strategic relationships with platform vendors and implementation partners
Evaluate new features, releases, and emerging capabilities to determine business relevance
Act as the primary platform contact for senior business and technology stakeholders
Partner with the Automation COE and GenAI COE to evaluate and enable AI augmented automation use cases, including intelligent document processing, decision automation, and agentic and human in the loop workflows
Ensure GenAI capabilities are integrated into automation platforms in a controlled, secure, and value driven manner
Define guardrails and decision criteria for when and how GenAI is applied within automation solutions