Platform Operations Engineer II - Active Security Clearance Required

Akamai•United States,

3d•$77,500 - $139,500•Onsite

About The Position

Would you like to work on one of the world's most highly distributed computing platform? Do you enjoy acting quickly to solve problems? Join our Highly Visible Platform Operations team. The Akamai Defense team works across Akamai's technology stack. We strive to build and operate custom world-class systems and services for our Public Sector customers. Our Network Operations Command Center (NOCC) manages, monitors, and maintains Akamai's remote servers and network infrastructure. In this role, you will be continuously challenged to learn and apply new skills and knowledge. You will work with innovative technologies to contribute meaningfully to the organization as part of the team providing 24x7, 365 coverage for worldwide services.

Requirements

5 years of experience and a Bachelor's degree or it's equivalent work experience
Demonstrate experience administering UNIX-based operating systems
Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
Have an active Secret security clearance
Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
Be able to work onsite Monday through Friday at our Cambridge, MA office

Responsibilities

Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
Updating and patching system software components and configurations
Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
Developing and maintaining documentation, procedures and tools