Platform Lead - Mulesoft
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a Manager, API Management platform working in our Charlotte, NC office. As a Manager, API Management platform within the Pacific Life Technology team, this person will lead the strategic direction and operational management of API Management platforms within the Enablement Platforms Portfolio organization of a leading insurance company. The manager will oversee platform transformation, ensure alignment with enterprise architecture, and drive workload automation and optimization across business units.
Requirements
- 8+ years in technology-related Program or Service Delivery management within insurance or financial services.
- 5+ years leading cross-functional teams and managing complex IT projects.
- Experience defining and implementing operational processes
- Familiarity with Agile Frameworks and concepts
- Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks
Nice To Haves
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Certifications in API Management tools.
- Strong understanding of enterprise architecture, process automation, and digital transformation
Responsibilities
- Lead and manage the API Management platform team through daily operations, transformation and migration efforts.
- Act as the strategic product owner for the API Management platform, defining and executing platform OKRs and roadmap.
- Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient solutions utilizing the platform’s tech stacks.
- Ensure platform health, performance, and compliance with enterprise standards.
- Partner with vendors and internal teams for upgrades, licensing, and platform enhancements.
- Oversee platform governance, user access policies, and integration strategies.
- Contribute to architecture design, technical risk management, and process development.
- Support business continuity planning and risk assessments related to Orchestration systems.
Benefits
- Medical
- Dental
- Vision
- Wellbeing Reimbursement Account
- Paid Time Off
- Holiday Schedules
- Financial Planning Time Off
- Paid Parental Leave
- Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
