Platform Implementation Specialist

WarrCloud

15h•Remote

About The Position

WarrCloud is the industry's first automated platform delivering unparalleled warranty claim results for automotive dealerships and OEMs. We are a fast-growing tech company revolutionizing the automotive space through innovative AI and machine learning technology. As we continue our rapid expansion, we are seeking a motivated Deployment Project Manager (DPM) to join our mission-driven team. This role is crucial for ensuring the success of our onboarding process. It guarantees that stores are set up correctly from the start, that any obstacles are addressed promptly, and that our platform can scale efficiently. This position is essential for expanding WarrCloud's Platform and providing a seamless experience for every store.

Requirements

Technical aptitude (VPN, MFA, credential workflows)
Experience with dealership systems (CDK, DealerTrack, Reynolds) and vendor platforms
Strong communication and documentation skills
Ability to work independently and pivot quickly
Familiarity with Jira, Confluence, or similar tools
Knowledge of standard MFA setups (Microsoft Authenticator, Google Authenticator, FortiToken, CiscoAnyConnect, DUO, etc.)

Nice To Haves

Prior experience in onboarding, implementation, or IT support

Responsibilities

Execute store builds, DMS integration, and system validation
Ensure all builds meet established configuration standards and pass required validation checkpoints before handoff
Troubleshoot access issues across CDK, DealerTrack, Reynolds, and more
Troubleshoot build errors, including VM setup failures and DMS issues (e.g., missing ROs)
Collaborate with Development on integrator setup and vendor-specific workflows (e.g., OXLO for Ford)
Maintain, build documentation, and update Jira tasks
Provide post-integration support: resolve connectivity issues, MFA failures, credential lockouts, and other technical blockers
Join post-live validation calls if needed to confirm store activation
Partner with Deployment and Training to align launch timelines and ensure stores stay operational.
Identify recurring build or integration issues and drive root‑cause analysis with IT/Development
Own the escalation path for unresolved technical blockers, ensuring timely and complete handoff
Adhere to defined SLAs for build timelines, integration completion, and post‑live support
Follow all security protocols for credential handling, MFA setup, and access management
Provide proactive status updates to Deployment, Training, Warranty, and IT throughout the build lifecycle
Contribute updates to training materials and documentation when workflows or integration steps change
Offer feedback on tooling gaps and opportunities for automation to improve build efficiency