Implementation Specialist, Platform
About The Position
Rippling’s Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. Professional Services engagements are consultative and customized based on the customers’ unique needs/pain points. The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.
Requirements
- 2+ years of SaaS experience in professional services, implementation, or customer success
- An ability to build relationships with customers
- An ability to manage a book of business and control the customer’s implementation experience
- A curiosity for product/technology
Nice To Haves
- Experience writing your own SQL queries
- Prior experience working at an HR/IT SaaS company
- Ruthless prioritization and time management
- Strong attention to detail and ability to solve complex, interdependent problems
- Boundless energy to help other teams and your customers...all with a “can-do” attitude!
- Flexible to scaling and changing organizations and responsibilities
- Experience working with product and engineering teams to build and launch new products or features
Responsibilities
- Ensure our customers are set up for success with our core platform
- Discover our customers' business needs and priorities
- Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
- Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals
- Train customers on the core platform
- Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
- Work cross-functionally with CX, product, and marketing to maximize product adoption.
- Design and document new use cases for our platform.
- Train our internal and external teams through webinars
- Contribute to our knowledge base and serve as a subject matter expert on the Platform
- Actively contribute to the development of new Platform features
- Coordinate with product and engineering teams to support new use cases.
- Assist with user testing and beta programs for new features.
Benefits
- competitive salary + benefits + equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
