Platform Implementation Consultant

Brightidea New Job Board•San Francisco, CA

About The Position

The Platform Implementation Consultant (PIC) is a senior, client-facing role responsible for leading the successful implementation of the Brightidea Innovation Management platform across complex enterprise environments. This role sits at the intersection of technical execution, strategic implementation consulting, and client leadership. This position is focused on software implementation, bridging the gap between what a client is trying to achieve and what the Brightidea platform can technically deliver. The PIC owns that translation end-to-end: understanding client vision, prescribing solutions, configuring the platform, managing scope and expectations, and driving adoption across the organization. This role is critical to the success of Brightidea’s Professional Services team and requires someone who can both do the work and engage with the client.

Requirements

3–5+ years of experience in software implementation consulting, SaaS professional services, or technical consulting
Strong hands-on experience with web technologies (HTML, CSS, JavaScript) -and APIs
Experience implementing or supporting enterprise-scale software solutions
Proven ability to manage multiple client engagements simultaneously
Strong project management and documentation skills
Confident, authoritative communication style that inspires trust with senior stakeholders
Ability to lead client conversations, manage expectations, and navigate trade-offs
Excellent written, verbal, and facilitation skills
Full-stack, self-starter mentality — willing to dig in, experiment, and figure things out
Strategic thinker who can see beyond individual tasks to enterprise-level impact
Collaborative team player with a strong sense of ownership and accountability
Comfortable operating in ambiguity and fast-paced environments
Experience with enterprise integrations and global collaboration tools
Bachelor’s degree required; advanced degree a plus
Ability to travel up to 50% (typical travel closer to ~20%)

Nice To Haves

Prior work at consulting firms or SaaS companies delivering custom implementations
Familiarity with innovation, idea management, or digital transformation platforms
Experience supporting large, complex enterprise clients

Responsibilities

Client Implementation & Technical Leadership
Lead end-to-end software implementations for enterprise clients, from discovery through launch and expansion
Translate client business processes and goals into scalable Brightidea configurations and product solutions
Serve as the product authority and trusted advisor during client engagements
Confidently prescribe best-practice solutions and guide clients away from non-viable approaches when necessary
Balance client vision with platform capabilities, timelines, and scope
Platform Configuration & Development
Build and manage complex Brightidea configurations, templates, and client systems
Advise on and implement solutions involving design, Product APIs, and integrations
Troubleshoot, test, and validate configurations to ensure quality delivery
Explore, experiment, and self-solve technical challenges before escalating when needed
Strategic Implementation & Adoption
Think beyond individual use cases to identify opportunities for broader platform adoption across the enterprise
Help clients position Brightidea as a foundational system, not a one-off process
Partner with internal teams to align implementations with long-term customer success and expansion goals
Project & Stakeholder Management
Own project scope, documentation, schedules, and delivery plans
Manage multiple client engagements simultaneously while maintaining quality and momentum
Proactively communicate status, risks, and recommendations to clients and internal stakeholders
Support sales and services leadership as needed during pre-sales or escalation scenarios
Enablement & Internal Contribution
Deliver technical training to customers, including live sessions and recorded content
Script and record standardized training videos
Contribute to internal best practices, templates, and strategic services initiatives