Implementation Consultant

Foundant + smartsimple

9h

About The Position

Under the direction of a project lead, configure systems from end-to-end, troubleshooting of errors, and quality assurance testing as required.
Lead or participate in functionality delivery sessions with the clients.
Participate in project walkthroughs, business requirements gathering, design walkthroughs, and implementation sessions as required.
Flag and report potential problematic or out of scope requests from clients.
Technical investigation of client issues, detailed initial troubleshooting before escalating issues to the Development team.
Enable successful go-lives by acting as the first line of QA before UAT with a client and final implementation.
Assist with performing integrated system testing when new features are applied to a client system.
Assist the Support desk as needed to solve complex system tickets.
Other duties as assigned.

Requirements

• A Bachelor's degree in any Technology, Engineering, Sciences, Mathematics (STEM) field related field or equivalent experience
• Knowledge of HTML, CSS, JavaScript and XML, and JSON.
• Experience with SQL a definite asset.
• Experience with application configuration within a CMS or similar environment. For example, a configuration of fields, creation of workflows, tweaking, and implementation.
• Basic knowledge of ‘Software as a Service’ Solutions (SAAS) and experience of Software Development Lifecycle (SDLC).
• Ability to grasp concepts quickly with strong analytical and problem-solving skills and attention to detail.
• Clear, concise, and effective communication skills.
• Exceptional time management skills.
• Occasional travel is a requirement for this position, with the ability to travel within North America and Europe is a must.
• Must be legally eligible to work in Canada, USA or EU.

Responsibilities

• Configure systems from end-to-end.
• Troubleshooting of errors.
• Quality assurance testing.
• Lead or participate in functionality delivery sessions with the clients.
• Participate in project walkthroughs, business requirements gathering, design walkthroughs, and implementation sessions.
• Flag and report potential problematic or out of scope requests from clients.
• Technical investigation of client issues.
• Detailed initial troubleshooting before escalating issues to the Development team.
• Enable successful go-lives by acting as the first line of QA before UAT with a client and final implementation.
• Assist with performing integrated system testing when new features are applied to a client system.
• Assist the Support desk as needed to solve complex system tickets.
• Other duties as assigned.

Benefits

• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success.
• We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!
• Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees