Implementation Consultant

Clearwave Corporation•Atlanta, GA

12h•Hybrid

About The Position

The Implementation Consultant I plays a critical role on the Implementation team, focusing primarily on managing and executing add-on installations for our existing client base. This individual will work directly with current customers to assess their needs, configure solutions, and ensure a smooth rollout of additional features or modules. While the primary focus is on current client expansions, the role may also involve leading full implementations for new clients as needed. This is a hands-on, client-facing role that requires strong project management skills, technical aptitude, and a commitment to customer success. The ideal candidate is detail-oriented, self-motivated, and capable of managing multiple priorities in a dynamic environment.

Requirements

Ability to manage multiple projects simultaneously in a fast-paced environment
Self-starter mentality
Exceptional communication, organizational, and time management skills.
Execution-focused delivery and accountability driver
Comfort working independently while collaborating cross functionally
Exposure to healthcare organizations and workflows
Experience supporting or leading software implementations, preferably in a client-facing environment
Software implementation methodologies
Project management fundamentals
Process analysis and solution configuration
Strong client communication and presentation skills
Customer oriented, problem-solving mindset
Excellent time management and organizational skills
Resourcefulness and initiative
Ability to adapt and remain flexible in changing environments
Excel, Word, PowerPoint, Salesforce
Minimum two years of experience supporting or leading project coordination, implementation, or client-facing delivery work in a fast-paced environment
Healthcare experience required
Flexibility to travel when needed, roughly 25-30%.

Nice To Haves

Bachelor’s degree and/ or equivalent work experience
Client service experience
Hands-on experience with software implementations

Responsibilities

Own delivery of implementations for existing and new clients, serving as Project Manager and subject matter expert of products, workflows, and configuration
Understand client needs and configure solutions aligned to their goals
Manage project timelines, risks, dependencies, and deliverables including holding other project team members accountable
Lead client meetings, provide status updates, and provide executive-level communications as needed
Support Senior Implementation Consultants and IC IIs on complex or cross functional initiatives
Project management and risk mitigation
Travel to client sites as needed for go live support