Platform Engineering Lead

Black & Veatch Family of Companies•Cary, NC

1d•Hybrid

About The Position

Black & Veatch is hiring a Platform Engineering Lead to set technical direction and lead the team responsible for building and operating its enterprise ServiceNow platform. The role owns how the platform is designed, built, and sustained, while Capability Owners determine what capabilities are needed and why. The lead establishes engineering standards, guides architecture and design decisions across ITSM, ITOM, SecOps, IRM, ITAM (SAM/HAM), and SPM, and protects platform stability, security, and upgrade readiness. The role chairs the Technical Governance Board and leads a small, blended onshore/offshore team of developers and a platform administrator, remaining involved in complex or high-risk engineering work when senior support is needed. Responsibilities include platform architecture and design authority; CMDB integrity and alignment with CSDM; integration and instance architecture; technical governance and standards; people management; delivery planning and capacity management; platform operations and reliability; release and change management; and collaboration with partners and stakeholders. The lead also prototypes and evaluates ServiceNow AI capabilities with attention to responsible AI, privacy, and governance, and contributes to knowledge sharing. The position is based in Kansas City, Missouri (primary), or Cary, North Carolina. It requires working on site five days per week for the first 90 days, followed by a hybrid schedule of three days per week. Travel may be up to 10%. The role includes on-call responsibility when needed for production incidents and off-hours releases. Work is performed in a standard office environment, with prolonged computer use and virtual meetings; occasional lifting and carrying of up to 25 pounds is required.

Requirements

Bachelor's degree in computer science, information systems, engineering, or a related field, or equivalent professional experience.
At least 8 years of hands-on ServiceNow experience in development, administration, or architecture on an enterprise instance.
At least 5 years in an architect, technical lead, or lead developer role with design authority on an enterprise ServiceNow instance.
At least 2 years directly managing developers or administrators, including goal setting and performance feedback.
Ability to work on site five days per week for the first 90 days, then three days per week in a hybrid schedule, in Kansas City (primary) or Cary, NC.
Ability to complete applicable pre-employment onboarding requirements, which may include criminal/civil background checks, drug screening, and motor vehicle records searches.
Travel of up to 10% and ability to take on-call responsibility when needed for production incidents and off-hours releases.
Work in a standard office environment, including prolonged computer use and virtual meetings, and occasionally lift and carry up to 25 pounds.

Nice To Haves

Deep knowledge of the ServiceNow data model, CMDB, CSDM, and IRE; working knowledge of Discovery and Service Mapping.
Strong JavaScript skills and fluency with the Glide API, including GlideRecord, GlideSystem, and GlideAggregate.
Hands-on experience with Flow Designer, IntegrationHub, scoped applications, ATF, and Scripted REST APIs.
Experience planning and leading instance upgrades, clones, and patch cycles.
Working knowledge of platform security, access controls, single sign-on, and separation of duties.
Experience running technical governance, including design reviews, standards, and change control.
Experience leading a blended onshore/offshore team and directing or reviewing implementation partner work.
Experience with Agile delivery, including Scrum ceremonies and sprint planning.
Ability to explain technical tradeoffs to business owners and executives in plain language; strong written skills for standards, design documents, and runbooks.
Experience steering business requests toward out-of-the-box solutions while maintaining stakeholder trust.
Exposure to Now Assist and ServiceNow generative AI capabilities and responsible AI governance.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
One or more ServiceNow Certified Implementation Specialist credentials, such as Data Foundations (CMDB), ITSM, Discovery, Service Mapping, or ITAM.
ServiceNow Certified Technical Architect (CTA), or CTA program in progress.
ITIL 4 Foundation certification.

Responsibilities

Act as design authority for ServiceNow across ITSM, ITOM, SecOps, IRM, ITAM, and SPM, favoring out-of-the-box capabilities and maintaining upgrade readiness.
Own CMDB integrity and alignment with CSDM, including IRE rules and data relationships.
Define integration architecture using Integration Hub, REST and SOAP interfaces, and MID Servers.
Set instance strategy, including environment structure, cloning, and data refresh practices.
Chair the Technical Governance Board and decide standard and moderate-risk design changes; escalate high-risk decisions, standards exceptions, and rollback requests to the Director as Platform Owner.
Write and maintain platform standards for configuration, naming, application scoping, security and access controls, and release practices.
Review internal and partner solution designs against platform standards before development begins.
Lead, hire, and develop ServiceNow developers and a platform administrator; set goals, provide feedback, coach employees, and manage performance.
Build a culture of quality, ownership, and continuous learning, and coordinate onshore/offshore work, handoffs, coverage, and shared documentation.
Allocate sprint capacity across capabilities in consultation with Capability Owners and according to Platform Capability Board priorities.
Size work, identify technical risks and dependencies, advise on feasibility and sequencing, and uphold definitions of ready and done.
Run code reviews, peer reviews, and testing practices, including ATF.
Own platform health, including upgrades, patches, performance tuning, and instance hygiene.
Resolve complex production incidents and manage cases with ServiceNow Technical Support.
Take on-call responsibility when needed for production incidents and off-hours releases; maintain runbooks, operating procedures, and platform documentation.
Own release planning and deployment across development, test, and production environments; prepare changes for CAB review and confirm deployment readiness.
Maintain rollback plans and lead recovery when a release fails.
Serve as technical point of contact for external platform partners and explain technical tradeoffs to Capability Owners, business leaders, and executives.
Coordinate with security, infrastructure, enterprise architecture, and data teams on shared standards and dependencies.
Configure, script, and build complex or high-risk platform components when senior coverage is needed.
Prototype and evaluate ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, and AI Search, with attention to responsible AI, data privacy, and governance.
Contribute to knowledge articles, internal training, and the wider ServiceNow community.

Benefits

Medical, dental, and vision insurance
Disability insurance
Wellness program
Flexible work schedules
Paid vacation and holiday time
Sick time and dependent sick time
Company-matched 401(k) plan
Adoption reimbursement
Tuition reimbursement
Vendor discounts
Employment referral program
AD&D insurance
Pre-tax accounts
Voluntary legal plan
B&V Credit Union
Potential eligibility for a performance-based bonus program
Employee stock ownership and participation in financial rewards through stock ownership