Plant Systems IT Technician

Clarios•United States, SC

23h•Hybrid

About The Position

The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure at the Oconee (West Union, SC) manufacturing facility. The position is primarily based in West Union, SC but may require occasional travel to support remote sites. The Plant IT Technician reports directly to the USCAN Plant Systems East Team Lead with a dotted line relationship to the local plant management teams.

Requirements

At least 1 year of professional IT Technical support experience
Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
Experience configuring / troubleshooting issues / and deploying IT hardware, such as printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
Solid analytical and critical thinking skills with strong written and verbal communications skills
Demonstrates a proactive approach to problem-solving
Self-motivated, consistently seeking out new challenges and opportunities for growth.
Demonstrated track record of strong initiative and producing results
Ability to be on-call and to resolve off-hours support situations requiring immediate attention

Nice To Haves

Bachelor’s Degree preferred
In lieu of a bachelor's degree, will consider a 2-year degree and at least 2 years of experience OR 4 years of equivalent experience in combination of education and experience
Network+, Security+, MCSE, CCNA, A+ certifications
Experience with inventory, asset management, and CMDB is a plus
Experience working in a manufacturing plant setting strongly preferred

Responsibilities

Triage IT hardware, software, and network issues in an office and on the manufacturing plant floor
Manage SLAs and resolve incidents in ServiceNow
Act as a liaison between the ServiceDesk and/or application teams as needed
Configure and deploy IT hardware equipment in an office environment, such as printers, conferencing systems, etc. while following hardware and software standards
Configure and deploy IT equipment on the plant floor, such as Zebras, Satōs, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
Facilitate the full PCLM process
Maintain security, appearance, and organization of the server room
Be the on-site contact for service providers if needed
Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects
Engage with the USCAN Plant Systems Team to execute projects across the region
Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and assist with quotes for procurement through approved vendors
Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds
Travel may be required (approximately 10%)