Planning, Senior Support

Southern California Edison•Ventura, CA

1d•Hybrid

About The Position

Join the Clean Energy Revolution Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll join a high-performing team and make a positive impact! The Planning, Sr Support position is a critical function that helps facilitate the reporting and delivery of our work while providing support in daily Tech Planning functions. As a Planning, Senior Support , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

One or more years of experience in an analytical role.
Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Nice To Haves

Experience with SAP, SharePoint and Adobe Acrobat.
Experience with MS Office Suite, including Word, Excel, Outlook and PowerPoint.
Experience with Customer Service.

Responsibilities

Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
Uploads finalized documents and ensures proper SharePoint archiving.
Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.