Planning, Senior Support

Southern California Edison•Santa Monica, CA

8d•Hybrid

About The Position

Join the Clean Energy Revolution Become a Planning, Senior Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a vital role in connecting customers, planners, field personnel, and leadership to ensure projects move efficiently from intake to completion. This position offers the opportunity to manage critical workflows, support electric service planning operations, and contribute to delivering safe, reliable energy solutions that power our communities. If you enjoy organization, problem-solving, and collaborating across teams, this role offers a dynamic and rewarding career path. As a Planning, Senior Support , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

One or more years of experience in an analytical role.
Experience with customer service, computer software, on-line applications, office equipment, and filing systems.

Nice To Haves

Experience providing exceptional customer service in a high-volume environment.
Experience coordinating schedules, tracking work orders, service requests, or project workflows.
Experience reviewing and processing documentation for completeness and accuracy.
Experience managing multiple priorities, deadlines, and administrative tasks with minimal supervision.
Experience generating reports, analyzing data, and resolving data or system discrepancies.
Knowledge of records management, document control, and information retention practices.
Demonstrated attention to detail, organization, and accuracy in handling confidential and sensitive information.

Responsibilities

Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
Uploads finalized documents and ensures proper SharePoint archiving.
Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.